Job Title:  Web Operations Analyst

Corporate Title: Analyst

Department: Global Infrastructure Services

Location: New York

The pay range for this position at commencement of employment is expected to be between $90,000 and $110,000/year*

Company Overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

Overview

This role is working in Nomura's Web Operations team within Global Infrastructure Services, as part of a global team supporting the global organization.

There is a complimentary Development team and the successful candidate will be expected to work very closely with this team to ensure a successful transition of run the bank (RTB) activities and on boarding of any new platforms and technologies.

Role / Principal Accountabilities

The team’s primary focus is providing global operational support for the infrastructure technologies delivered from within the Web group which include:

• Web Server infrastructure (external & internal) - TomEE/Tomcat, Spring Boot, IIS, Apache
• Authentication/authorization technologies, CMS technology
• Web search – ELK stack

The role requires a high standard of investigation, problem solving ability and a technical background.

The candidate should also have some experience with Devops technologies.

The successful candidate will be expected to be able to respond to and resolve support issues in order to improve the services provided by the team and provide consultancy to development teams.

They will also be expected to contribute towards ongoing automation and continuous improvement of the existing services.

There will be an amount of direct interaction with the Engineering team to escalate recurring problems and feedback requirements that may require newly engineered solutions.

As new platforms are built the operations members will be expected to take part in handover sessions to ensure successful transition into the production domain.

Key Objectives Critical to Success

• Maintain strong relationships with customers who will include developers and non-technical end users
• Ensure uniform and cohesive monitoring is applied across the relevant infrastructures
• Work with global counter parts for issue resolution and escalation
• Problem ownership from reporting to resolution or escalation to another team
• Follow the firm's best practices including managing changes to supported systems, and incident reporting

Skills & Experience Required

• Strong analytical skills and a solid understanding of all critical Production Support processes
• Good communication skills and a high standard of written documentation
• Demonstrate an ability to work well as part of a global team, and on their own when required.
• Self-motivation, enthusiasm and proven rapid learning capability
• Must have flexible approach to work and working hours
• Ability to work with minimal supervision and on multiple tasks simultaneously.
• Excellent time management and prioritization of work tasks
• Ability to talk at the correct technical level depending on the audience
• Utilization of own initiative to resolve issues

Knowledge Required

Essential to have most of the following

• Strong scripting skills (preferably Python, Unix shell, Perl) to provide infrastructure automation

• Extensive use and Administration level knowledge of Linux (preferably RedHat flavours)

• Experience of support of Web technologies (TomEE/Tomcat, proxies, Apache, IIS, content management systems etc.)

• Knowledge of some Configuration Management and Devops toolchains (e.g. Ansible, Jenkins, Git)

• Knowledge of federated identify management systems and SSO

• Experience with monitoring systems and log management/reporting tools (e.g. Sentinel, Prometheus, Loki, Grafana, Splunk, ELK)

• TCP/IP networks and common internet protocols - such as HTTP/S and S/FTP

Knowledge Desired

• Working knowledge of SRE / Observability adoption

• Knowledge of IaC principles and one of (AWS CloudFormation, Azure, Terraform,  etc.)

*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.

Nomura is an Equal Opportunity Employer