Job Title:  Principal Infrastructure Operations & Services

Corporate Title: Associate

Department: Technology

Location: New York

The pay range for this position at commencement of employment is expected to be between $120,000 and $145,000,000 /year*

Company overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

Department Overview

The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey. 

Role Overview

Nomura Cloud and Platform group is a global team responsible for the maintenance and support of the Nomura infrastructure systems used within the bank. The team plays a critical role and works closely with global counterparts in maintaining the production infrastructure.  The candidate should have strong technical, functional, and analytical skills with good experience of automation and supporting critical infrastructure and troubleshooting on windows systems. This position will contribute towards supporting and driving infrastructure implementations to completion and serving as subject matter expert to the user community, across Infrastructure, Platform, and Software as a Service (Iaas/PaaS/SaaS). The team operates in a follow the sun support model.  

The Red Hat Linux platform infrastructure consist of Satellite, Ansible tower, Red Hat Clustering, VMware, Cisco UCS hardware platforms (UCSM, UCSC) and HP hardware for hosting, deployment and configuration functions. Nomura Cloud Linux SRE team is responsible for the support and operational stability of the Global Unix Platform infrastructure that is involved with all aspects of supporting Red Hat Linux platform on “on premise” and “public” cloud ecosystem across the company, throughout major geographies.

The candidate must be a good team player, possess high potential to articulate, and be able to work well in a high-pressure and technically challenging environment. Good technical, communication and interpersonal skills are particularly important.

Key Skills & Qualifications

• Solid working experience of Red Hat Enterprise Linux Administration in a large-scale, globally distributed environment managing Redhat Satellite and Ansible Tower

• As a Cloud Systems/SRE Administrator, you will create automation scripts to increase the efficiency of daily support. This includes updating runbooks and support procedures.

• Experience on scripting and automation using Bash, Python, Ansible

• Experience on Cloud tools such as Ansible, GIT, Kubernetes, Terraform.
• Responsible for looking at ways to improve/automate SRE items - availability, latency, performance, efficiency, and capacity planning.

• SRE, Scripting and Automation mindset. Knowledge of Site Reliability Engineering concepts

• Troubleshoot system performance issues and actively participate in incident calls and drive for the resolution involving multiple teams and leading the efforts.

• Very good written and verbal communication skills

• Preparing and implementing scheduled changes in infrastructure during off-hours / weekends
• Coordination with Infrastructure teams and Business IT managers to deliver projects on schedule and present any Prod related changes in cross regional and inter regional change meetings.

• Work with Engineering on Operational Readiness and implement engineered solutions to improve efficiency and stability of the infrastructure.

• Provide documentation for L2 and L3 operations teams and maintain run books.

• Investigate and determine root causes for major incidents with the help of vendors and internal infrastructure teams, providing a detailed RCA and plan for remediation.
• Work with Incident Management team and global Unix leads to provide RCAs for Incidents and fix the infrastructure proactively to avoid future incidents
• Attend to escalations during Follow The Sun Support hours from Level 1, Level 2 and Incident management teams.

• Work independently as well as in a team.
• Good understanding of ITIL and Change Management policies is a must.

• Good analytical and problem-solving skills, ability to troubleshoot issues and provide resolution in high pressure production situations, independently
• Experience of working with offshore IT teams, FTSS support

Desirable Skills:

• Ability to deploy and support Red Hat Clusters.
• Virtual (VMware) and physical networking configuration is a plus.

• Experience working with VMware virtualization.

• Understanding of LDAP and DNS.
• Previous experience with supporting a banking infrastructure is preferred.

• Demonstrated ability to consistently deliver on complex problems and incidents.
• Prior experience of global enterprise
• Ability to quickly grasp new concepts.

• Written and verbal communication skills.

*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.

Nomura is an Equal Opportunity Employer