Job Title:  Prime Production Support Analyst

Job Code:  1346
Country:  US
City:  New York
Skill Category:  IT\Technology

The pay range for this position at commencement of employment is expected to be between $120,000 and $130,000 /year*

Company overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit


Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors


Department overview:


Prime Brokerage (PB) technology, part of Global Markets IT supports and develops a range of innovative solutions for Nomura’s Equity Finance, Cash and Synthetics Prime Brokerage businesses. The team is spread globally across our Tokyo, Hong Kong, Mumbai, London and New York offices.


Role description:

Production support analyst in the New York Prime Production Services team, supporting Nomura’s Equity Finance, Cash and Synthetic PB businesses and core Prime reporting platforms.


Production Services is responsible for 1st and 2nd line support of all core PB systems, spanning front-to-back booking all the way through to reporting. Supporting a 24 hour global business, the team operates a 24x5 ‘follow the sun’ support model which is backed up by 3rd level escalation to our CTB development team. The role requires constant daily interaction with the both internal users and clients. Equity Finance support will rotate on providing support on the trading desk.


A typical work day includes:


  • Handling user and client queries –very often requiring in depth analysis of the technical and/or business logic of our systems-direct trading desk facing
  • Management of incoming and outgoing feeds to clients and vendors
  • Batch and system management
  • Identification and management of problems and frequent issues with the aim of improving the supportability and stability of our platform (in conjunction with our development team)
  • Take ownership of incidents and drive resolution. Communicate with business and IT stakeholders
  • Utilize ServiceNow to record and track incidents and releases
  • Track issues and prioritize workload
  • Conduct releases, deployment and DR management 


The Prime systems are interconnected with a wide range of platforms areas outside of Prime Services IT, so a key part of the role will be working successfully with business and technology areas from across the bank.


There is a requirement to work early and later shifts (7:00am – 4:00pm , 8:30 – 5:30 pm, 9:00am – 6:00pm), on a rota basis. Additionally, the team are required to be on call over weekends, to carry out releases over weekends, and to provide onsite cover on bank holidays – all on a rota basis.

The ideal candidate will be a hardworking, proactive individual with strong analytical, interpersonal and communication skills who has a desire to drive continuous improvement, and the ability to manage multiple concurrent tasks to successful, timely conclusions.


Core Competencies of the role include:

  • Issue tracking and prioritisation
  • Release management
  • Incident management
  • Capacity management
  • Problem analysis and resolution
  • Risk management including proactively identifying and addressing risks before they impact us
  • Delivery of items in our improvement agenda (e.g. monitoring, reporting, release automation)
  • DR / BCP management
  • Interfacing with development teams
  • Understanding / learning all aspects of the business


Key objectives critical to success:

  • Strong interpersonal skills and the ability to communicate confidently and clearly with internal teams and external clients
  • Ability to analyse complex scenarios from both a technical and business perspective, and deliver solutions. Be capable of working at a level where escalations on issues are needed rarely, and are only done after a detailed investigation.
  • Ability to deliver to deadlines in a environment where multiple competing requirements are a part of the job
  • Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion
  • Flexibility and enthusiasm for picking up new areas as the role requires
  • Desire and ability to deliver improvements to the platform and service provided


Skills, experience, qualifications and knowledge required


  • Prior experience of application support in a front office banking, or similar, environment
  • Equity Finance business knowledge or demonstration of a keen desire to learn
  • Must be client focused, with strong communication skills, and confidence dealing with internal and external parties
  • Experience of managing stakeholder expectations
  • Strong SQL knowledge (Nomura’s Prime business uses Oracle and Sybase)
  • Strong experience of working with UNIX based applications – ability to write scripts and work on automation
  • Experience with job scheduling systems (ideally Autosys)
  • TIBCO middleware and Java experience would be highly beneficial
  • Experience of directly delivering technical improvement (e.g. development of improved monitoring, reporting)
  • Must be very detail oriented and analytical

*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience.


If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.



Nomura is an Equal Opportunity Employer

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City