Job Title:  Multimedia Operatioins Engineer

Corporate Title: Analyst/Associate

Department: Technology

Location: New York

The pay range for this position at commencement of employment is expected to be between $110,000 and $120,000/year*

Company Overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Aon’s Benefit Index®: Nomura’s benefits rank #1 amongst our competitors

Role Responsibilities

The AV/VC Support Specialist role will support and collaborate with the customers management team and other departments to deliver an array of managed services surrounding the utilization, operation, and implementation of Audio Visual/Video Conferencing. This role will facilitate the customer's AV/VC needs both in-person and virtually.

• Own, support, maintain and troubleshoot industry leading AudioVisual & control systems for customer's conference rooms/centers, multipurpose rooms, Unified Communication (UC) & cloud platform

• Perform routine in-person & remote preventative maintenance testing and problem diagnosis of fully integrated, state-of-the-art AV/Control systems comprising of but not limited to video & audio conferencing, video switching, digital video transport, projection, sound & microphone reinforcement, audio distribution, scheduling panels, etc

• Assist with customer meetings/functions that require use of existing AV infrastructure including but not limited to audio & video conferencing, webinar's & webcasting, visual display, and control system operations (Crestron, Cisco, etc)

• Setup, run and breakdown of live events and affiliated AV equipment

• Prepare and stage systems for Quality Control testing as applicable

• Responsible for troubleshooting hardware and applications, providing technical support & problem solving

• Work with IT and cross-functional business partners to support scalable and leading-edge A/V systems

• Collaborates with Desktop Group, Systems Administrators, Facilities, Voice Operations to ensure customer satisfaction

• Works with external/internal teams to plan, implement and support global office builds & integrations as needed

• Provides timely resolution of problems or escalation on behalf of customer to technical staff or management

• Provide client training as needed

• Exhibits a high level of professionalism and is passionate about providing outstanding customer service

• Document's status of issues and provides updates to management, team and end users

• Maintains standard operating procedures, best practices and customer service guidelines

• Drives quality and adherence to best practices within the team

Skills, Experience, Qualifications and Knowledge Required

• Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex audio/video/control/UC systems and backend IT/networking infrastructure

• Demonstrates intermediate to strong technical skills in Networking - TCP/IP, routed networks, video/audio across IP, and issues which can disrupt video/audio traffic

• Ability to multi-task and manage several different projects at a time, mentor others, a solid work ethic and exceed customer expectations

• Strong troubleshooting ability; can take steps on their own to isolate issues and determine root cause through investigative analysis in environments where the candidate has little knowledge/experience/documentation

• Excellent communication and interpersonal skills when and interacting with employees, clients, and colleagues with the ability to work effectively with all levels of the organization

• Must be capable of independent problem-solving and self-direction

• Knowledge of signal flow for audio, video and control

• Proven ability to balance multiple tasks with changing priorities

• Strong organizational skills and excellent attention to detail

• Demonstrated customer service focus and client communication skills

• Excellent interpersonal and communication skills; capable of writing justifications, training users in complex topics, documenting procedures, documenting use cases, and interacting positively with other staff and management

• Experience and support of UC platforms Zoom, Webex, Webex Teams & MS Teams.

• Experience and support of various production systems, CMS1000, VQ, Condeco, TMS, Cisco Telepresence, Cisco Room Kit, Vbrick Rev, Kaltura, Appspace, Ubicast, Lightware, Crestron, Various Mic Solutions, but not limited to.

• Collaboration applications – MS Teams, Webex, Zoom, etc

• Experience in Editing using Vbrick Rev, Final Cut, etc

• Experience in Production using Tricaster, LED Lighting, 4K Production cameras, etc

• Certifications: CTS

*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.

Nomura is an Equal Opportunity Employer