Job Title:  Messaging and Collaboration Senior Operations-Associate

The pay range for this position at commencement of employment is expected to be between $120,000 and $130,000/year*

Company overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

Overview:

The role is for an operations working in Messaging and Collaboration Operations. Reporting to the Messaging and Collaboration Regional Head, the main responsibilities are:

• Support of all Messaging production platforms both regionally & globally, primarily M365 Exchange Online and Exchange 2016/2019.
• Liaising with the regional teams to drive the project forward and ensure the operational deliverables are met within the published timescales.

Job Overview:

• The operations function is responsible for implementing, supporting and upgrading all Messaging infrastructure components. The focus of this role will be
  • Supporting the day to day administrating of a large enterprise environment of Exchange 2016/2019/Exchange Online/Exchange Hybrid
  • Performing end user suport which includes operating, managing, provisioning and troubleshooting enterprise email, e-communication & collaboration platforms, which could include on-call / out-of-hours support
  • Migrating user mailboxes from one region to another, which also could include migrating mailboxes from on premise mailboxes to cloud based mailboxes
  • Automation of processes
  • Full documentation of processes
• The candidate must be a highly self motivated team player with good oral and written skills.
• The candidate should also have a good sense of discipline and time-management and work diligently.
• A flexible work ethic is required with the ability to form part of a multi-platform global support team.

3 Key Objectives critical to success of the role:

• Relevant industry experience in a similar role
• Proven experience in deploying / supporting multi-geo platforms and a solid understanding of change, incident management and compliance / regulatory reporting processes
• Ability to work unsupervised on a time-critical project in a hybrid work environment

Skills & Experience Required:

• Subject-matter expert knowledge on
  • Exchange Online
  • Exchange 2016/2019
  • Powershell and other scripting / automation technologies
• Experience of Exchange 2016/2019 to Exchange Online migrations
• Experience includes operating, managing, provisioning and troubleshooting enterprise email, e-communication & collaboration platforms
• Experience in managing Exchange roles, user & mailbox permissions, e-mail queues, DMARC management, dynamic distribution lists
• Advanced working knowledge of MS Teams, Veritas Enterprise Vault, Discovery Accelerator, Merge1, Behavox, WebEx Teams
• Knowledge in Electronic communications captures and retrievals
• Advanced Working knowledge of troubleshooting mailflow
• Handing of 2nd & 3rd level operational escalations
• Strong oral and written communication to write runbooks and other documentation as well as organizational skills
• Demonstrate an ability to work well as part of a global team
• A good awareness of audit, compliance, change control processes and procedures. Candidates will have spent a part of their career working in a mature organization with a well-developed audit control framework. (does not necessarily need to have been in the financial sector)

Skills & Experience Desirable:

• Experience with sendmail
• ProofPoint (Secure mail gateway, DMARC, DKIM, SPF)
• Exchange 2016/2019 to Exchange Online migrations
• Veritas Merge1
• Veritas Enterprise Vault
• Veritas Discovery Accelerator (DA)
• Veritas Clearwell (eDiscovery)

*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.

Nomura is an Equal Opportunity Employer