Job Title:  Lead Support Analyst

Corporate Title: Analyst/ Assoiate

Department:  Finance Technology

Location: New York

The pay range for this position at commencement of employment is expected to be between $90,000 and $110,000//year

Company Overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

Business Unit overview

Corporate Production Services is a global support team that provides support services across business functions and maintains software solutions used by Wholesale Business spread across EMEA, US, Japan, AEJ, and emerging Markets like India, Brazil, and China. The team provides application and systems support across a wide domain including and not limited to Global Middle office, Finance Services, Digital office and Core Compliance Services. The Corporate Production Services team operates using follow the sun support model, standardized practices, set of tools so as to provide support to corporate users globally in a consistent manner.

Come join a busy, dynamic global team dedicated to provide global follow-the-sun production services excellence using your technical and business knowledge in this challenging and fast-moving space.

Role & Responsibility

Reporting into Americas lead for Finance Services in Corporate Production Services functional area, this is a high profile and critical support role in a pressurized environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management.

This role requires a highly motivated individual to provide procedural and technical support to Global and regional applications as stated below:

• Strong & dedicated team player act as First point of contact for all support queries and application incidents, takes ownership of issues and see through to completion.
• Basic functional knowledge of Settlements/Finance or Middle Office in investment banking business.
• Be able to involve the correct resources to address any issues.
• Establish strong collaborative relationships between Production Services and Application development teams, the business as well as Infrastructure and other functional groups.

• Diligence in maintaining ITIL Service Management processes, procedures and work instructions, monitoring compliance to them and undertaking continual improvements as required
• Deploy code changes & ensures software or hardware changes do not impact application service levels.
• Reviewing service availability, performance and stability, and proactively identifying service trends and taking the appropriate actions to resolve service related issues.
• The role requires weekend & holiday support related activities on rotation basis.
• Maintain team knowledge base of known issues, steps required to address issues\tasks, documentation of new processes. Promoting and updating Knowledge Management documentation, including support cards

Skills, Experience and Knowledge Required

• Minimum 2/3 years of experience in a support role.
• Hands on knowledge of Unix/Linux including ability to understand and write shell/python scripting.
• Good working knowledge of databases and writing SQL queries.
• Good knowledge of Autosys setup and configuration.
• Excellent analytical and communication skills.
• Excellent prioritization, time management, coordination, and follow-up skills.
• Able to work in a rapidly changing, fast paced business environment.
• Able to work with offshore and globally distributed delivery teams.
• Willingness to accurately document and share information with global peer group.
• Knowledge of ITIL processes including Incident & Problem management, Change Management processes.
• Demonstrate strong leadership skills being able to provide direction to numerous and diverse teams in a fast paced environment.
• Knowledge of cloud technologies (AWS, Azure or similar) will be a plus.
• Knowledge/Experience in supporting and administering DevOps tools as part of the deployment pipeline e.g. Git, Jenkins, Docker, Ansible, Elastic, Jira etc.

* base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.

Nomura is an Equal Opportunity Employer