Job Title:  Cloud SRE- Windows

Corporate Title: Associate

Department: GIS

Location: New York 

 The pay range for this position at commencement of employment is expected to be between $120,00 and $135,000 year*

Company Overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

Nomura Cloud and Platform group is a global team responsible for the maintenance and support of the Nomura infrastructure systems used within the bank. The team plays a critical role and works closely with global counterparts in maintaining the production infrastructure.  The candidate should have strong technical, functional, and analytical skills with good experience of automation and supporting critical infrastructure and troubleshooting on windows systems. This position will contribute towards supporting and driving infrastructure implementations to completion and serving as subject matter expert to the user community, across Infrastructure, Platform, and Software as a Service (Iaas/PaaS/SaaS). The team operates in a follow the sun support model. 

The Windows Active Directory function sits within the Platform Services department and is responsible for the support and operational stability of the Global Windows Platform.   The function provides a variety of services to our stakeholders including hardware specification advice, Operational Readiness of new solution and implementation of new Windows servers.

Role / Principal Accountabilities

• Support and manage Microsoft Windows based systems. Implementation of Change requests.
• As a Cloud Systems/SRE Administrator, you will create scripts to increase the efficiency of daily support. This includes updating runbooks and support procedures.
• Active collaboration with the Global Operations and Engineering teams to implement key projects within the Cloud environments.
• Provide assistance and support to transformation programs for application and services looking to move to the cloud environment.
• Responsible for looking at ways to improve/automate SRE items - availability, latency, performance, efficiency, and capacity planning.
• Troubleshoot system performance issues.
• Handle trouble tickets, user requests, proactive maintenance.
• Support weekend BCP / DR tests and weekend on call production support on a rotation basis.
• Assist application teams in post-configuration of new servers deployed.
• Good understanding of ITIL and Change Management policies is desired.
• Coordination with Infrastructure teams and Business IT managers to deliver projects on schedule.
• Work with Engineering on Operational Readiness and Implement engineered solutions to improve efficiency and stability of the infrastructure.
• Provide documentation for 1st line Operations team and maintain run books.
• Investigate and determine root causes for major incidents with the help of vendors and internal infrastructure teams, providing a detailed RCA and plan for remediation.
• Attend to escalations during Follow-The-Sun support hours.
• Contribute towards BAU Projects.
• Work with Incident Management team to provide RCAs for Incidents

Skills, Experience, Qualifications and Knowledge Required

• Solid experience of working as a Windows SA in a large-scale, distributed environment
• Cloud tools such as Ansible, GIT, Kubernetes, Terraform
• Virtual (VMware), physical networking configuration is a plus
• Ability to deploy and support MS Windows Clusters
• Ability to create scripts using PowerShell, Python, VBScript, Jscript/JavaScript is a plus
• Knowledge of Site Reliability Engineering components are necessary
• Experience working with VMware virtualization
• Understanding of Active Directory and how enterprise class identity and access management (IAM) is extended from on-premises environment to public cloud is a plus
• Ability to troubleshoot issues and provide resolution
• Written and verbal communication skills are a must
• Work independently as well as in a team
• Previous experience with supporting a banking infrastructure is preferred
• Demonstrated ability to consistently deliver on complex problems and incidents
• Pro-active, energetic professional with strong communication and networking skills
• Prior experience of global enterprise
• A confident person - articulate, enthusiastic, and outgoing
• Excellent analytical and problem-solving skills
• Ability to quickly grasp new concepts.   
• Experience of working with offshore IT teams

*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.

Nomura is an Equal Opportunity Employer