Job Title:  e-Client Services

Nomura Overview:

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Nomura Services, India supports the group’s global businesses. With world-class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group’s global operations.

At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards.

Division Overview:

Global Markets Division: Based in Mumbai, the front-office team which works on a team extension model delivers pricing, modelling and risk management expertise to the Global Markets business. Founded as a centre of excellence, the group leads the way in price discovery and portfolio optimization techniques and is integral to the business’ aggressive revenue targets. The team is playing an integral role in structuring, pricing, risk management and new idea generation.

Team Overview

The electronic FX (eFX) offering at Nomura is a critical component of our business. Electronic trading volumes in the industry continue to grow and offer clients an efficient means of execution.

The eFX Client Services team is responsible for supporting Nomura’s FX electronic trading offering to clients 23/5. This primarily means configuration of clients for trading on Multi Dealer Platforms, direct FIX/APIs and Nomura’s single dealer platform – NomuraLive. The team provides real time first line customer support to clients and proactively monitors flows on across platforms to identify and escalate issues.

What We Offer:

• We support employee wellbeing by ensuring a sense of purpose and belonging.
• We offer a comprehensive range of wellbeing services which allows employees to get access to the assistance they need at any point in their wellbeing journey.
• Our bespoke benefits support employees and their family’s holistic wellbeing and are inclusive of diverse identities and family structures.

Position Specifications:

Role & Responsibilities:

• Responsible for providing clients with access to electronic liquidity on Multi Dealer Platforms and Nomura Live (Nomura’s FX trading platform). This involves daily interaction with sales and trading.
  
  
• Handling configuration of onboarding clients to trade with Nomura on electronic platforms– acting as the central point of contact for key institutional clients.
  
  
• First line customer support for clients requiring assistance with electronic trading.          Partnering with sales, trading and technology to resolve client issues.

Key objectives critical to success:

• Ensuring that Nomura’s eFX clients are granted electronic trading access in accordance with agreed procedures and policies in a seamless and efficient fashion – putting the client’s experience first.
  
  
• Providing the eFX business and clients with real time support to facilitate a first class trading experience for the client.
  
  
• Build strong relationships with external and internal stakeholders to maintain an optimal operating model

Mind Set:

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer’s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

*The benefits are subject to change and will be in accordance with Company’s policies as may be applicable from time to time).