Job Title: e-Client Services
Nomura Overview:
Nomura is an Asia-headquartered financial services group with an integrated global network spanning
over 30 countries. By connecting markets East & West, Nomura services the needs of individuals,
institutions, corporates and governments through its four business divisions: Retail, Asset
Management, Wholesale (Global Markets and Investment Banking), and Merchant Banking. Founded
in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative
solutions and considered thought leadership. For further information about Nomura, visit
www.nomura.com
Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class
capabilities in trading support, research, information technology, financial control, operations, risk
management and legal support have played a key role in facilitating Nomura’s global operations and
are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the
platform to support the growth of Nomura’s global business.
Division Overview:
Global Markets Division: Based in Mumbai, the front-office team which works on a team extension
model delivers pricing, modelling and risk management expertise to the Global Markets business.
Founded as a centre of excellence, the group leads the way in price discovery and portfolio
optimization techniques and is integral to the business’ aggressive revenue targets. The team is
playing an integral role in structuring, pricing, risk management and new idea generation.
Team Overview
The electronic FX (eFX) offering at Nomura is a critical component of our business. Electronic trading
volumes in the industry continue to grow and offer clients an efficient means of execution.
The eFX Client Services team is responsible for supporting Nomura’s FX electronic trading offering to
clients 23/5. This primarily means configuration of clients for trading on Multi Dealer Platforms, direct
FIX/APIs and Nomura’s single dealer platform – NomuraLive. The team provides real time first line
customer support to clients and proactively monitors flows on across platforms to identify and
escalate issues.
Role & Responsibilities:
• Responsible for providing clients with access to electronic liquidity on Multi Dealer Platforms and Nomura Live (Nomura’s FX trading platform). This involves daily interaction with sales and trading.
• Handling configuration of onboarding clients to trade with Nomura on electronic platforms– acting as the central point of contact for key institutional clients.
• First line customer support for clients requiring assistance with electronic trading. Partnering with sales, trading and technology to resolve client issues.
Key objectives critical to success:
• Ensuring that Nomura’s eFX clients are granted electronic trading access in accordance with agreed procedures and policies in a seamless and efficient fashion – putting the client’s experience first.
• Providing the eFX business and clients with real time support to facilitate a first class trading experience for the client.
• Build strong relationships with external and internal stakeholders to maintain an optimal operating model
Mind Set:
Mandatory Desired Domain
• Minimum 2/3 years of experience working within markets.
• Knowledge of OTC and Cash FX products and markets is desirable – as is exposure to electronic trading.
• Experience in a markets client service role is preferential.
• Ability to manage multiple stakeholders and interact with all levels of individuals in the business.
• Understanding of Global markets and electronic FX business
• Ability to multi task and work in a high pressure environment is critical.
• Excellent team work and communication skills.
• Advanced excel skills are advantageous.
• Hands-on on any basic electronic application.