Job Title:  e-Client Services

Nomura Overview:

Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking), and Merchant Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

Division Overview:

Global Markets Division: Based in Mumbai, the front-office team which works on a team extension model delivers pricing, modelling and risk management expertise to the Global Markets business. Founded as a centre of excellence, the group leads the way in price discovery and portfolio optimization techniques and is integral to the business’ aggressive revenue targets. The team is playing an integral role in structuring, pricing, risk management and new idea generation.

Team Overview

The electronic FX (eFX) offering at Nomura is a critical component of our business. Electronic trading volumes in the industry continue to grow and offer clients an efficient means of execution.

The eFX Client Services team is responsible for supporting Nomura’s FX electronic trading offering to clients 23/5. This primarily means configuration of clients for trading on Multi Dealer Platforms, direct FIX/APIs and Nomura’s single dealer platform – NomuraLive. The team provides real time first line customer support to clients and proactively monitors flows on across platforms to identify and escalate issues.

Position Specifications:

 Shift Timings:

Rotational

Asia - 6:30am to 4:30pm

EMEA - 1pm -10pm

US - 5:30pm to 2:45am

Role & Responsibilities:

• Responsible for providing clients with access to electronic liquidity on Multi Dealer Platforms and Nomura Live (Nomura’s FX trading platform). This involves daily interaction with sales and trading.
   
• Handling configuration of onboarding clients to trade with Nomura on electronic platforms– acting as the central point of contact for key institutional clients.
   
• First line customer support for clients requiring assistance with electronic trading.          Partnering with sales, trading and technology to resolve client issues.

Key objectives critical to success:
 

• Ensuring that Nomura’s eFX clients are granted electronic trading access in accordance with agreed procedures and policies in a seamless and efficient fashion – putting the client’s experience first.
   
• Providing the eFX business and clients with real time support to facilitate a first class trading experience for the client.
   
• Build strong relationships with external and internal stakeholders to maintain an optimal operating model

Mind Set: