Job Title:  Support Analyst

Job Code:  2570
Country:  IN
City:  Mumbai
Skill Category:  IT\Technology

Job Description for AIMS Associate:
AIMS (Accounts & Identity Management Services) team is part of the “Identity and Access Management Business Unit” and is responsible for provisioning and de-provisioning of access to over 450 applications. This includes JLT (Joiner Leaver, Transfer) UNIX, Windows & Database ID’s.

The service covers:
 User Access Provisioning to System & Applications (Both Internal and External)
 Manage Joiner, Leaver & Transfer process globally for Nomura from Powai office
 Policy enforcement for timely revocation by app admins
 Recovery to Region (RTR) Planning
 Access control includes Trading systems like BTS, Markitwire and Third party business managed vendor applications

Role & Responsibilities of team member:
 User Access administration for numerous applications for Nomura staff and clients
 Managing Joiner, Leaver, Transfer activities for Nomura Wholesale
 Monitor and address any user access created or reactivated outside of approved provisioning tools
 Manage integration of applications in Global Identity Management tools
 Assist in automating account administration
 Ensuring global security policies and procedures for technologies and services are applied.
 Develop and document common support and user administration
 Providing support, maintenance and development for the team’s internal web pages
 Development and Documentation of standards, policies and guidelines for internal team use and end user guides.
 Ensure global generic security policies and procedures for technologies and services are applied.
 Assist in identification and development of support opportunities where appropriate
 Understanding of Audit procedures

Educational requirement:
 Graduate in IT stream such as B Tech/BCA/BSc Computer Science preferred.

Experience and certification:
Minimum 3-5 years of experience in Identity and Access Management domain, preferably in the financial services sector.
Candidates with ITIL, Microsoft Certified Identity and access manager (CIAM) certified and strong knowledge of Active Directory and Exchange will be preferred.


Other Skills:
 Good Communication skills as the team have to interact with stakeholders from different regions.
 Experience in working with Saviynt tool will be an added advantage
 Windows, UNIX domain knowledge
 Should know how to create Excel macros
 Positive attitude
 Willingness to Learn
 Ready to work in shifts on a rotational basis. (Shift schedule is given below)

Shift Timings:
Shifts are in rotation, including night shifts, since the team provides 24 by 5 support from Monday to Friday across the globe.