Job Title:  Sr. Infrastructure Operations & Services

Overview:
 
Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
 
Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

Role Overview

Provide platform‑level operational support across Citrix, Horizon Omnissa VDI, vSphere, MDM and automation technologies. Manage incidents using ServiceNow (ITSM), maintain documentation and runbooks and apply defined procedures for incident, change and release management. The role may participate in regional or global shift patterns and occasional weekend coverage.

Roles and Responsibilities

• Provide operational support for Citrix, Horizon Omnissa, and VMware vSphere
• Manage and resolve incidents in ServiceNow, including updates and escalation according to defined procedures
• Maintain stability, reliability and availability of supported platforms
• Collect diagnostics and evidence for root‑cause analysis and prevention activities
• Create and update runbooks, procedures, and operational documentation
• Identify and implement operational, process, and automation improvements
• Balance BAU support with project‑ and assignment‑based tasks
• Contribute to scripting and automation initiatives
• Follow release, incident, and change management processes
• Prioritise and triage issues in time‑sensitive environments
• Collaborate with engineering teams, regional teams, and other stakeholders
• Apply ITIL concepts to support operational maturity
• Participate in shift patterns or extended hours as required

Core Technical Skills:

Desirable Skills:

Soft Skills:

Equal Opportunity Employer:
 
Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.