Job Title:  Senior Support Analyst

Division Overview:

The Global Information Security teams are responsible for the confidentiality, integrity and availability of the firm’s information and assets. Responsible for maintaining, communicating and raising awareness of the Policy. Facilitate the effective implementation and compliance of the firm’s polices.

The Global Information Security Team is based in Europe, Asia, India and America.

Business Unit Overview:

The team’s focus is to serve as the single point of contact for all Information security related queries, concerns and technologies. Provide a high standard of user and business support in a responsive and timely manner across all businesses, take responsibility and ownership for maintaining the global strategy and controls for the delivery and operational deployment of global security initiatives in a manner consistent with the common business goals and objectives.

Technologies Covered:

• Windows environments (with particular focus on Active Directory knowledge)
• Symantec DLP
• Service now

Roles & Responsibilities:

Initial Project activities

• Incident Management
• Assist with the development and testing of proposed Network and Endpoint DLP solutions
• Interface with system owners to coordinate new endpoint deployments
• Rules / Policies configuration for various conduits of data leakage

Long-Term Operational Activities:

• Initiating, completing and documenting the incident investigation.
• Review, analyse and escalate the incident to the Incident Reviewer for further investigation
• Ensure smooth closure of the incident with due adherence to the timelines
• Work with vendors to troubleshoot and resolve issues with all system components
• Assist maturing the system by helping to improve protection strategy and architecture