Job Title:  Senior Support Analyst

Overview:
 
Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking), and Merchant Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
 
Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

The Automation Services Operation team member will be expected to work with peers in other regions and operators to maintain a high level of service availability ServiceNow applications. Production Services personnel are expected to be well-versed in many ITIL Processes and able to administer them to help improve the effectiveness of the global technology organization. Automation Services Operation team member is expected to work in Asia/UK shift.

Year of experience:
5 to 7 years
 
Skills & Experience Required:

Bachelor's degree in Computer Science or a related field

 3+ years of ServiceNow Development experience and/or Production support
Good knowledge in Servicenow ITSM /CMDB suite

Strong technical background in designing and engineering custom solutions/applications in ServiceNow
Good knowledge in Java script ,GlideAjax, script includes , UI policies, RESTAPI, workflows, email notifications, business rules, reports and gauges, scheduled jobs, background scripts, server and client scripts, access controls, import sets and migration of update sets between different environments of ServiceNow. 
Good understanding in configuring the ServiceNow instance for various ITIL processes like Incident, Problem, Change, Service Request and Knowledge Management. Rich experience in Content Management, UI pages and Service Level management. 
Handson experience in ServiceNow instance upgrades and scheduled maintenance activities

Working knowledge of Linux and Windows operating systems
Passionate in providing high quality customer service and learning new technologies
Strong and confident communicator with good interpersonal skills
Able to take the initiative to investigate and follow-up with various stakeholders to resolve issues
Solid understanding of release, deployment, and change management processes
Self-motivated individual, quality and improvement focused

Equal Opportunity Employer:
 
Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.