Job Title:  Senior Developer

Job Code:  7412
Country:  IN
City:  Mumbai
Skill Category:  IT\Technology
Description: 

Roles and Responsibilities:

  • Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
  • Develop existing and custom applications within ServiceNow including integrations with other applications
  • Hands-on experience in Service Catalog & Service Portal modules
  • Create and use update sets between ServiceNow instances
  • Design for and maintain a highly available and recoverable environment
  • Document, maintain and update procedures and controls for the development & maintenance of custom applications on ServiceNow
  • Work with various teams to fully understand business functionality and areas of improvements.
  • Provide support via troubleshooting, implementing bug fixes and root cause analysis

Technical

  • Overarching understanding of ServiceNow Enterprise product suite
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions
  • Ability to apply business concepts into a technical solution.
  • Experience in Service Portal development with Web portal skills, such as HTML, CSS, JS is good to have.
  • Experience in Python, Shell scripting
  • Experience implementing the Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB
  • Ability to create reports using the standard reporting engine, plus metrics and SLAs
  • Follow ServiceNow best practices (including scripting, security, implementation)
  • Clear written and verbal communication skills