Job Title:  Principal Production Services

Overview:
 
Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking), and Merchant Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
 
Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

2) Responsibilities:

• Contribute to improve the user experience of stakeholders in technical aspects
• Work with stakeholders and other product owners to support the technical aspects of how they can best leverage ServiceNow to benefit their business   
• Create and maintain strong relationships with our Technology teams globally
• Be a ServiceNow Techinical expert and understand in detail the product from technical perspective
• Follow the vision, direction, and clarity of the internal ServiceNow team
• Datamine new stakeholder demand in using our agile framework.
• Prioritize outstanding demand with the team
• Ensure prioritization of deliverables align with the product strategy
• Ensure the backlog of outstanding demand is well enough defined for the team to properly prepare and estimate effort
• Perform demonstrations and reviews with your assigned stakeholders
• Work with the global Technology teams to find new opportunities to make better use of the product
• Work with stakeholders to help drive better adoption of the product

3) Requirements (indicate mandatory and/or preferred):

Mandatory:

• 5+ years of architect's experience in a financial institution or IT firm
• Must be a polished and disciplined communicator (both written and oral), with confidence necessary to lead recurring meetings with business team and technical team.
• Passionate in providing high quality customer service and learning new technologies
• Must demonstrate strong analytical and problem-solving skills
• Must have excellent relationship management skills
• Must have the ability to multitask with task and time management skills
• Bachelor’s degree in Computer Science or a related field

Preferred:

• Detailed ServiceNow product knowledge (especially ITSM, ITOM, CMDB, Service Portal, Knowledge Management, DevOps, and IRM)
• Professional Scrum Product Owner certification would be beneficial
• Experience in both local and global teams
• Solid understanding of ITIL
• Business level Japanese Language skill

Equal Opportunity Employer:
 
Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.