Job Title:  Principal Infrastructure Operations & Services

Overview:
 
Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
 
Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

• Develop enterprise-wide ServiceNow catalogue strategy aligned with Nomura's global IAM objectives
• Lead cross-functional teams and manage stakeholder relationships across business divisions
• Establish governance frameworks and standards for catalogue design and implementation
• Drive organizational change management for catalogue adoption across global markets
• Provide executive oversight for ServiceNow catalogue operations and performance
• Provide regular governance updates to senior management

Technical Architecture & Implementation:

• Design and oversee ServiceNow service catalogues specifically for IAM/IGA processes
• Lead integration strategy between ServiceNow and Saviynt IGA platform
• Create and optimize catalogue items, forms, and workflows with complex approval hierarchies
• Implement advanced ServiceNow scripting solutions using JavaScript for enhanced functionality
• Configure ServiceNow Service Catalogue framework and ensure scalable architecture
• Set up initial technical integration between ServiceNow and Saviynt, ensuring required tables are in sync

Business Partnership & Process Management:

• Collaborate with IAM team, business stakeholders, and end users to gather enterprise requirements
• Partner with IT, Security, HR, Legal, and business units to align catalogue processes with business operations
• Translate complex technical concepts to executive stakeholders and board committees
• Lead application onboarding processes through ServiceNow catalogue integration
• Facilitate access certification workflows and unauthorized access remediation processes

Risk Management & Compliance:

• Ensure catalogue solutions meet regulatory requirements across all operating jurisdictions
• Implement comprehensive security controls and audit trails within catalogue processes
• Lead compliance initiatives with industry standards (ISO 27001, SOX, etc.)
• Oversee testing frameworks including integration testing with Saviynt platform
• Drive risk assessment and mitigation strategies for identity management workflows

Performance Management & Continuous Improvement:

• Monitor catalogue performance metrics and user satisfaction across global user base
• Lead troubleshooting and resolution of critical catalogue-related issues
• Drive continuous improvement initiatives to optimize catalogue performance and user experience
• Establish benchmarking practices and implement cost optimization strategies
• Oversee capacity planning and resource allocation for catalogue services

Team Development:

• Mentoring and training of resources
• Develop team capabilities and technical expertise across ServiceNow and IAM domains

Required Skills & Experience:

Leadership & Strategic Experience:

• 15+ years of total experience with 3-5+ years in ServiceNow administration and development
• 3+ years in senior leadership roles managing enterprise technology initiatives
• Proven track record of leading cross-functional teams and managing global stakeholder relationships
• Experience in vendor management and strategic technology partnerships
• Demonstrated success in driving organizational change and digital transformation

Technical Expertise:

• Expert-level knowledge of ServiceNow Platform Administration and Service Catalogue
• Advanced proficiency in ServiceNow scripting (JavaScript), HTML, and web services/REST APIs
• Deep understanding of Identity and Access Management concepts and enterprise architecture
• Hands-on experience with Saviynt Identity Governance and Administration platform
• Basic understanding and working knowledge of Saviynt platform
• Strong knowledge of workflow design, integration patterns, and UI/UX principles
• Flexibility in adapting to different languages as forms may require Japanese inputs

Equal Opportunity Employer:
 
Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.