Job Title:  OPS-CSG / Client Sales Sup

Nomura Overview:

Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.  

Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business. 

Divisional Overview:

The role of Client Services is to support the activities of the Global Markets and IBD businesses. The division operates across a large number of global legal entities in order to perform a diverse range of client servicing, risk management and regulatory functions, as well as the more traditional clearing and settlement responsibilities. Specifically India provides a level of support for all the regions and entities that the above services are provided in locally. 

Business Unit Overview:

Client On boarding Team is responsible for onboarding new clients in the Firm for multiple products and acts as a single point of contact for all client queries/outreaches required to on-board the Client. Team interfaces with all areas of the firm including Legal, Credit, Compliance, Tax, Operations, Sales and trading with adherence to Firm’s On boarding obligations.

Position Specifications:

Qualification, Experience and Essential skills:

  
•    Should be a Graduate/Post graduate with 7+ years of investment banking operations and Onboarding experience. 
•     Strong MS-Office Skills and knowledge of various Dashboard tools like Power BI or equivalent is desirable.
•     Basic Skills – VB, Access and Macros, Fintech tools – added advantage     
•    Good analytical and presentation skills 
•    Should have relevant experience in driving automation or efficiency projects – has knowledge with technical skills in terms of Python, AI tools, alteryx etc. 
•    Experience in client service/communication role and creates and/or contributes to an environment of collaboration and mutual responsibility 
 

Key Skills and Core Competencies: 
Should have strong analytical skills to be able to understand Front to back IB operations. 
Excellent communication skills as well as negotiation skills to perform expectation management of Sales. 
Must be able to work well and complete tasks under tight deadlines. 
A detailed background of Banking products and transactions. 
Flexible to work in various shifts as per the business requirement 
Manages Relationships through inclusivity and is able to demonstrate collaborative team work  
Relationship building skills - To develop and build working relationships with diverse groups and regional stakeholders 
Client focus – Enhancing client experience is one of the key deliverables 
Control orientation and Risk awareness- Candidate must possess an eye for detail and must be able to create an environment of control and governance. 
Strategic thinking, should be creative and innovative; challenges status quo; generate strategic advice/product/client solutions 
 
 
Job Description: 
 
•    Team is responsible for onboarding new clients in Firm for multiple products. 
 
•    Responsible to raise requests and monitor new trading / subaccount requests for new / existing clients for the products that are traded out of different Nomura Entities. 
 
•    Act as One point contact for the clients and Sales while Onboarding - Adherence to Control protocols and communicating it in right way to Sales/ traders will be crucial 
 
•    Coordinate with due diligence and gather client documentation to satisfy the firm's KYC and AML obligations. 
 
•    Interact with all areas of the firm including Legal, Credit, Compliance, Tax, Operations, Sales and trading for relevant approvals, documents etc. to ensure smooth set up 
 
•    Responsible for front to back On-boarding of new clients and ensuring a delightful client experience adhering to client confidentiality policies. 
 
•    Prepare pipeline Reporting and various monitoring reports to ensure completeness and proactive follow up for pending/aged requests 
 
 
Roles & Responsibilities: 
 
This will be a newly migrated process from EMEA region. The process will be time sensitive. User will need to have a detailed background of Banking products and transactions. It is a larger business where bank performs basic advisory set ups (e.g taking up a client and giving buy or sell side of acquisition). Also, Lending and leveraging finance is part of it. One of the component is for Japan IPO business where London entity is underwriter. 
 
So over and above the requirements listed elsewhere in this document, a person needs to have a right personality trait. Pressure situations are not uncommon, so adherence to Control protocols and communicating it in right way to Sales/ traders will be crucial. IB background is not necessary, but will help. 
 
1)    Proven record of Client Onboarding/ Relationship management.  
2)    Would be responsible to ensure that client gets on boarded on Nomura platform effectively with proactive updates to 
Business and impacted units. 
3)    Own and resolve all issues during the onboarding process to manage client expectations and should be able to handle difficult situations with assertive skills 
4)    Manage queries from multiple teams related to the process and drive to resolution in a collaborative approach. 
5)    Identify exception cases, escalate whenever required and work towards resolutions. 
6)    Drive and implement relevant KRI and reporting to track aged requests and ensure transparency in highlighting key risk items with effective escalation management. 
7)    Manage escalations and keep consistent communication across regions along with upstream and downstream functions. 
8)    Participation for implementing process / firm wide initiatives and identify process improvements. Drive efficiency opportunities in the daily workflow. 
9)    Drive automation projects and work on efficiencies leveraging new tools or technology.