Job Title:  OPS-CS / KYC

Nomura Overview:

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Nomura Services, India supports the group’s global businesses. With world-class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group’s global operations.

At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards.

Business Overview:

The CSG or Client Services Group in Powai is responsible for managing all client data/interaction related functions like Entity Data, Client Onboarding, KYC and Sales Support. The role will involve handling KYC operations and Sales Support teams.

Overall understanding of middle office and trade life cycle in addition to KYC knowledge would be beneficial.

What We Offer:

• We support employee wellbeing by ensuring a sense of purpose and belonging.
• We offer a comprehensive range of wellbeing services which allows employees to get access to the assistance they need at any point in their wellbeing journey.
• Our bespoke benefits support employees and their family’s holistic wellbeing and are inclusive of diverse identities and family structures.

Position Specifications:

Role & Responsibilities:

Operations and control excellence

• Responsible for core business delivery of New to Bank records as well as periodic Renewals across AEJ, EMEA and US regions in a deadline bound environment
• Partner extensively with key stakeholders and provide adequate oversight & guidance to develop KYC strategic infrastructure and implement a scalable solution.
• Experience of managing post trade support to client working closely with sales and business
• Collaborating with cross functional leadership on strategic initiatives to deliver excellent client experience and develop adoption roadmaps
• Provide oversight & guidance to other firm wide projects / programs that positively impact overall client/employee servicing experience
• Deliver high quality, consistent & meaningful executive reporting/analytics to identify trends & themes to support business decisions
• Enable cross train / globalize the processes contributing towards efficiency, quality and 24*5 support model

Change Management & Governance

• Drive continuous improvement to review & streamline operations processes in KYC and post trade functions
• Manage third party service providers and have strong governance mechanism to track KPI
• Engage with senior business partners, clients and regional partners and continuously improve client experience
• Partner with required technology leads, designing the change needs, prioritizing the requirements and deliver that to create more efficiencies

Projects / Transformation

• Actively contribute / lead in projects / initiatives driven by central and/or regional Client Engagement
• Manage key transformation projects bringing them to a successful conclusion 
• Active participation, leading ad hoc tasks and/or projects as assigned by Management from time to time
• Contribute / Lead some of Transformation Initiatives for Client Engagement (regional organization towards target Operating model, Digital transformation, AI initiatives)

Leadership & Communication

• Proven manager, capable of overseeing large diverse teams. Provide leadership and direction to the team manage its resources to optimize departmental services
• Ability to cultivate / maintain exceptional relationships built on trust/accountability
• Confident leader possessing a strength of personality and intellect to gain the respect of demanding business heads/senior stakeholders. Comfortable working in a fast -paced consulting style unstructured environment with matrix governance
• Commercial mindset and ability to look at the bigger picture to drive overall expense down for the firm
• Strong influencing/communication skills to executive audience. Can actively manage multiple senior stakeholders from different functions simultaneously
• Dedicated coach and mentor who continually upgrades their team’s skills and promotes mobility within their team and across departments

Mind Set:

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer’s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

*The benefits are subject to change and will be in accordance with Company’s policies as may be applicable from time to time).