Job Title:  Lead Support Analyst

Company overview

Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Role & Responsibilities of the position in brief:

• Working as part of a regional level 1 to level 1.5 network support team, troubleshoot and resolve issues with the Network  infrastructure platforms globally.
• Position focuses on network operations

(Cisco/Bluecoat/Juniper device administration), but cross-training in other disciplines such as server (Unix/Linux, marketdata) is expected.

• Requires interactions with network vendors and carriers. Should be able to direct the carrier on calls to come a resolution feasible for the organization. Should be able to work with different hardware/software vendors to resolve issues, give workarounds.
• Should be able to identify, troubleshoot and resolve

Internet/VPN/WAN/MAN/LAN/Firewalls/VOICE related issues. Should also possess basic know how of DNS, DHCP.

• Should have very strong knowledge of Network routing and switching protocols such as RIP V1, RIP V2, OSPF, EIGRP, and BGP protocols etc. He is required to own the issues and recommend network appropriate solutions.
• Should also have good understanding of VLAN, STP, VTP, NAT/PAT, ACL, DHCP, EtherChannel, HSRP, VRRP, GLBP, Port Security.
• Should have experience of working on different network products of Cisco, Juniper, Alcatel routers & Switches.
• Perform Configuration changes in scheduled change windows.
• Maintain the Dashboard, Inventory, Network Activity Trackers, Escalation Matrix, Incident Trackers, etc.
• Proactive monitoring of firm’s IT infrastructure globally, identify and address issues prior to production impact & provide efficient escalation mechanism to impacting issues as per ITIL framework.
• Perform SOD/EOD health checks of infrastructure services globally to assess production readiness of IT Infrastructure prior to business open
• Investigate and resolve issues affecting the firm’s network infrastructure within agreed

OLA/SLAs

(Operational/Service Level Agreement).

• Assist application support and development teams in diagnosing network issues.
• Collect diagnostic materials and other supporting evidence to identify the root cause of problems.
• Reach out to system owners and stakeholders in an event of a problem and send out incident notification/communications to appropriate audience.
• Send out communications for high severity incidents and change communications for major IT changes in the system
• Involve in several Continuous service improvements initiatives apart from normal alert monitoring such as Alert reduction, Automation etc

Nomura is an Equal Opportunity Employer.