Job Title:  Lead Support Analyst

Nomura Overview:

Nomura is a financial services group with an integrated global network. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking), and Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Nomura Services, India supports the group’s global businesses. With world-class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group’s global operations across four international regions. 

At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards.

Divisional/Business Overview:

As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 60 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. In the US, Instinet also offers a boutique-model Equity Research offering to assist their clients in the pursuit of alpha generation in a changing landscape. Over the course of its 50+ year history, Instinet has introduced a range of now industry-standard trading technologies, and has been an innovator at the forefront of the market's evolution. For more information, please visit www.instinet.com.

What We Offer:

• We support employee wellbeing by ensuring a sense of purpose and belonging.
• We offer a comprehensive range of wellbeing services which allows employees to get access to the assistance they need at any point in their wellbeing journey.
• Our bespoke benefits support employees and their family’s holistic wellbeing and are inclusive of diverse identities and family structures.

Role & Responsibilities:

As a part of TOC (Technical Operations Center) team candidate will play a vital role in ensuring the stability and performance of multiple infrastructure services such as UNIX, Networks, Storage and backup. Team member would also be responsible to deal with level 1 and 2 tasks, troubleshoot and resolve issues. Cross-functional skills are desired in managing multiple infrastructure equipment’s such as servers, network devices in disciplines of Unix/Linux, Networks Storage and backup This will include ensuring operations run consistently in a standard way across all regions and that data is appropriately stored, protected or archived within agreed service levels. As part of the 24/7 service, you will be responsible for incident and change management and provide technical guidance to other members of the team or other infrastructure teams. 

Detailed role and responsibilities are as follows: 

• Storage:
  • Update and maintain standard operating procedures for SAN, NAS, Backup & Archive and ensure processes are followed. Maintain the health of the storage systems ensuring hardware faults and resolved by the vendor in a timely manner.
  • Monitor performance of storage and Veritas backup setup and the systems that rely on them. Perform emergency and planned maintenance of storage-based systems.
  • Create and execute storage-based change, Work on projects as assigned and work on other duties as assigned.
  • Maintain standard documentation and ensure adherence to the global standard is followed and build productive working relationships with peer teams.
• Networks:
  • Working as part of a regional level 1 and 2 network support team, troubleshoot and resolve issues with the Network infrastructure platforms globally.
  • Should be experience of working on technologies of (Cisco/Bluecoat/Juniper device administration), Requires interactions with network vendors and carriers. Should be able to direct the carrier on calls to come a resolution feasible for the organisation. Should be able to work with different hardware/software vendors to resolve issues, give workarounds.

• UNIX/Linux:
• Level 1 Support: Serve as the initial point of contact for Level 1 operational issues, addressing and resolving them in a timely and effective manner.
• Linux System Administration: Assist in the setup, configuration, and maintenance of Linux servers, ensuring their availability, performance, and security.
• Shifts (subject to change as per business needs):

• 24*7 shifts covering all regions (Global Support)

Mandatory Skill Set :

Infrastructure Domain

Storage:

• Strong experience of administrating one or more enterprise storage and backup solutions with one or more Cloud providers
• Strong experience of Hitachi storage solutions, with an exposure other storage solution
• Proficient in administrating a Veritas backup solution
• Familiar with LTO, S3 object storage, shared filesystems and block storage
• Required SAN/NAS Knowledge: Familiarity with storage and switches

Miscellaneous Skills

• Experience of using JIRA and ServiceNow tools.
• Security Awareness: An understanding of security best practices and a commitment to maintaining system security.
• Documentation: Proficiency in maintaining accurate and up-to-date system documentation.
• Collaboration: Strong teamwork and communication skills to work effectively with colleagues and other departments.
• Team Player with excellent verbal and written communications required
• Ability to work independently with minimal supervision
• Quick learner
• Highly proactive and takes initiative to identify problem areas and evolve solutions.

 Desirable Skill Set :

Networks:

• Good Network administration (LAN, WAN, Telecom/Voice) troubleshooting (4 years)
• Must be able to consistently apply documented processes and procedures
• AD, DNS, DHCP & WINS integration, Group Policy, Security (including SID, GUID, permissions & NTFS), TCP/IP, SNMP, LDAP & Meta-directory technologies

UNIX/LINUX:

• Basic understanding of Linux operating systems, including experience with installations, configurations and troubleshooting.
• Troubleshooting skills: The ability to diagnose and resolve technical issues efficiently, with a keen eye for detail and problem-solving.
• Knowledge of Linux OS, Scripting, automation tooling such as Python or Ansible (desirable)

Certified:

• ITIL/ITSM Certified

Position Specifications:

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer’s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

*The benefits are subject to change and will be in accordance with Company’s policies as may be applicable from time to time).