Job Title:  Lead Support Analyst

Nomura Overview:

Nomura is a financial services group with an integrated global network. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking), and Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Nomura Services, India supports the group’s global businesses. With world-class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group’s global operations across four international regions.

At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards.

Business Overview:

Global Execution Services (GES) Technology builds and maintains software solutions used by agency-model execution business (Instinet) of the Nomura Group. This business provides brokerage services to clients in over 60 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, execution services business helps institutions lower overall trading costs and ultimately improve investment performance. Nomura has introduced a range of now industry-standard trading technologies and has been an innovator at the forefront of the market's evolution. For more information, please visit www.instinet.com.

GES Technology India team is an integral part of the global team, which is spread across US, UK, HK and India. It works in partnership with the regions to deliver technology solutions for global execution business (Instinet).

As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 65 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. Over the course of its 50+ year history, Instinet has introduced a range of now industry-standard trading technologies and has been an innovator at the forefront of the market's evolution.

What We Offer:

• We support employee wellbeing by ensuring a sense of purpose and belonging.
• We offer a comprehensive range of wellbeing services which allows employees to get access to the assistance they need at any point in their wellbeing journey.
• Our bespoke benefits support employees and their family’s holistic wellbeing and are inclusive of diverse identities and family structures.

Role & Responsibilities:

• The Asia Trading Systems Support (TSS) team is our prestigious, highly skilled, technical and business-facing team within Nomura spanning across India, Australia and Hong Kong. The team provides trading technology services to Nomura’s electronic, portfolio trading and high-touch sales teams across the region. Collaborating globally with US and EU regions, TSS strives to improve, build and architect Nomura’s trading platform to become the leading example of all execution trading platforms.      
• We put our clients and users of our execution trading platform first. The financial industry is always changing, and we need Trading Support Analysts who are passionate about tackling technology and workflow problems that lead to the best customer experience.
• In the role, you will work with development, product and business users to deliver stability, control and trading solutions to our core trading platform. You can interpret, diagnose and define problems, apply creativity and critical thinking with a thirst for learning about technology and its application in trading.
• Above all, you are a team-player with the ability to communicate ideas/solutions to your teammates with a passionate drive to explore your curiosity and improve the trading platform.
• We continuously evolve our execution trading platform with the aim to deliver an unparalleled user experience and trading platform performance. You could be working on any number of products and projects on the core trading platform. Our goal is to match your abilities and interests within the team where you will grow and have the most impact.

Duties & responsibilities (includes but is not limited to):

• Investigate and resolve issues methodically with a sense of urgency and a high-level of professionalism
• Understand financial markets, technology, trading applications, and the trade lifecycle in depth
• Stay current with financial and technological trends, regulations, and best practices
• Work collaboratively with regional and global teams as needed across trading, technology, risk and compliance to deliver strategic and client-driven solutions for some of the largest and most prestigious institutional clients in the industry
• Monitor, analyze and maintain the health of the Nomura GES core trading platform
• Hands-on deployment of trading applications preparation, execution and verification
• Generate reports on system performance and upon business requirements
• Focus on efficiency and sustainable support that can scale
• Shift: Mon to Friday 7.00 am IST to 4.00 pm IST; Mon to Friday 8.30 am IST to 5.30 pm IST; Weekend support – Saturday, as required. A comp off is provided in lieu of full day weekend support

Mandatory Skill Set :

• Investment Banking domain –understanding of equity capital markets

• Prior trading systems support experience

• Prior Trading Operations Support Experience

• Familiarity with front-end trading applications

• FIX support

• Strong Unix/Linux skills – well versed in tasks like file editing, system resource monitoring, running and scheduling processes, and troubleshooting system issues.

• Basic Scripting – shell scripting or Python scripting

• Basic SQL

• Working knowledge of Java application support would be an advantage

• Service request and ticketing tracking tools experience i.e. jira

• Familiarity with version control systems such as Git, and collaboration tools

• Exposure to release management

• Exposure to scheduling products, such as Autosys or crontab

• Excellent verbal and written communication skills (as this is a trading desk facing role)

• Excellent analytical and problem-solving skills

• Strong ability to multi-task while remaining detail oriented.

• Quick learner

• Highly proactive and takes initiative to identify problem areas to evolve solutions.

• Client focused and attentive to business-critical issues

• Good teamwork skills and ability to build solid professional relationships

Desired Skill Set :

• Prior experience on automation of any support processes is a plus.

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer’s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

*The benefits are subject to change and will be in accordance with Company’s policies as may be applicable from time to time).