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Job Title:  Lead Support Analyst

Job Code:  7998
Country:  IN
City:  Mumbai
Skill Category:  IT\Technology
Description: 

Business Unit Overview

 

As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 60 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. In the US, Instinet also offers a boutique-model Equity Research offering to assist their clients in the pursuit of alpha generation in a changing landscape. Over the course of its 50+ year history, Instinet has introduced a range of now industry-standard trading technologies, and has been an innovator at the forefront of the market's evolution. For more information, please visit www.instinet.com.

Role & Responsibilities:

 

Instinet Cloud Operations team manages daily operations for Instinet’s cloud portfolio primarily based on the Amazon Web Services (AWS) platform.  The team collaborates with Applications and Infrastructure teams to operate the cloud environment. 

 

This is a hands-on technical role. The selected person would be part of “Mumbai Instinet – UNIX SA” and would report to Instinet IT – Cloud ops Head. It’s a very high ownership as the selected person would be part of a team that’s responsible for a significant part of overall global Cloud Ops coverage. In addition, the selected person would independently work with global stakeholders and various Application groups towards high quality delivery out of Mumbai Infrastructure team.

 

Duties & responsibilities (includes but is not limited to):

 

  • Level 1 Support: Serve as the initial point of contact for Level 1 operational issues, addressing and resolving them in a timely and effective manner.
  • Provide Systems Support of Swift Messaging Infrastructure running on Linux platform. The work will involve BAU work of installation, upgrading, patching of all major components of Swift stack of components, including HSM, SNL, SAG, SAA.
  • Linux System Administration: Assist in the setup, configuration, and maintenance of Linux servers, ensuring their availability, performance, and security.
  • Participate in Storage Operations: Engage in tasks related to the setup, configuration, and maintenance of SAN/NAS systems, ensuring their availability, performance, and security.
  • Troubleshooting: Diagnose and resolve basic hardware, software, and network issues, escalating more complex problems as needed.
  • Monitoring: Participate in the setup and maintenance of system monitoring tools to detect and report operational issues.
  • Security: Contribute to security best practices and assist in implementing security measures.
  • Documentation: Maintain accurate and up-to-date system documentation.
  • Collaboration: Collaborate with senior Linux administrators and other departments to provide Level 1 support and contribute to technical initiatives.
  • Monthly reporting of KPIs; apply continuous improvement methodology to support required KPIs.
  • Willing to own deliveries and work hands-on across all aspects of Cloud Ops delivery out of Mumbai
  • Willing to learn new technologies/tool as required, in order to effectively deliver output.
  • Shifts:
  • Mon to Friday 7.30 am IST to 4.30 pm IST
  • Mon to Friday 4 pm IST to 01:00 am IST

 

 

 

 

Mandatory

        Desirable

Domain

 

RHCSA certification Plus

 
  • Prior experience of working in IBs is a plus but not mandatory

 

Technical
  • Must have experience configuring, upgrading and managing Swift Infrastructure, including SNL, SAG, SAA, Crest.
  • Linux Proficiency: A solid understanding of Linux operating systems, including experience with installations, configurations, and troubleshooting.
  • Troubleshooting Skills: The ability to diagnose and resolve technical issues efficiently, with a keen eye for detail and problem-solving.
  • Basic SAN/NAS Knowledge: Familiarity with Storage Area Networks (SAN) and Network-Attached Storage (NAS) concepts is a plus.
  • System Monitoring: Experience with system monitoring tools to detect and address operational issues proactively.
  • Security Awareness: An understanding of security best practices and a commitment to maintaining system security.
  • Documentation: Proficiency in maintaining accurate and up-to-date system documentation.
  • Collaboration: Strong teamwork and communication skills to work effectively with colleagues and other departments.
  • Learning Orientation: A desire to continuously learn and adapt in a dynamic and fast-paced environment.
  • Familiarity of network technologies: TCP/IP, SNMP, LDAP, Current LAN/WAN technologies (desirable).
  • Familiar with scripting, automation tooling, such as Python or Ansible (desirable).
  • Experience of using Jira and ServiceNow tools.
  • Automating Daily task and schedule, Ease the operations
  • Prior release management experience

 

  • Strong verbal and written communication skills (as this is a senior global stakeholders facing role)

 

  • Quick learner

 

  • Highly proactive and takes initiative to identify problem areas to evolve solutions.

 

  • Client focused and attentive to business-critical issues

 

 

 

 

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