Job Title:  Lead Support Analyst

Overview:
 
Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
 
Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

• Monitor and maintain the performance and availability of finance production systems to ensure uninterrupted service.
• Provide day-to-day operational support, troubleshooting, and resolution of issues related to finance applications and databases. Collaborate with regional teams across different time zones to manage and resolve production incidents effectively.
• Work closely with cross-functional teams, including IT, finance, and front-office support staff, to provide technical support and ensure seamless system integration.
• Analyse system performance and usage patterns to identify opportunities for optimization.
• Develop, modify, and maintain Unix shell scripts and other scripting tools to automate processes and enhance system efficiency.
• Perform root cause analysis of system errors and implement corrective actions to prevent recurrence.
• Responsible for availability, incident, problem, and capacity management for all applications in scope.
• Liaise with users to ensure production incidents are resolved on a timely basis and that remedial actions are taken.  Manage and keep track of production issues, follow up incident postmortem to mitigate root cause.
• Participate in system upgrades, patches, and enhancements, ensuring minimal disruption to business operations.
• Provide weekend support for maintenance activities and ad-hoc tasks to ensure system reliability and availability. Assist in the deployment and support of new finance applications and tools.
• Document system configurations, processes, and procedures to maintain comprehensive knowledge management.
• Work on ad hoc projects and provide support for strategic initiatives within the investment banking division.
• Manage and document all changes in accordance with established change management policies and procedures.
• Collaborate with audit teams to provide evidence of compliance and support audits as needed.

Equal Opportunity Employer:
 
Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.