Job Title:  Lead Support Analyst

Overview:
 
Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
 
Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

• Strong troubleshooting knowledge in Voice Domain
• Ideally Investment Banking/Financial Services exp
• Managing Projects and Ops support
• Working as Team member.

Technical Expertise with Hands-on

• Cisco Collaboration Portfolio ( CUCM, UCCX, CUC, SME , Voice Gateway , Voice protocols , MRA Expressway)
• Experience with Session Border Controllers, such as CUBE and Carrier SIP trunking
• Experience with supporting application integration with AXL & CTI
• Network Routing and Switching protocols
• Call Loggers and other analytical programmes
• Verint / VFC Voice loggers
• ITS Trading System / IP Trade

Functional Skills

• Incident Management
• Change Management
• Voice Recording Reconciliation Process
• Handling and Managing Business escalations
• Ability to communicate effectively with front and back office users and support teams
• Candidate should be able to address major outages, working under pressure and reporting updates as appropriate.
• Front End the Technical escalations by joining TAC calls and driving issues to logical closure
• Proactive Approach and create environment for teams succeed.
• Design and Work on optimising solutions / process for efficiency perspective

Technical Certifications

• CCNA / Cisco Certified Network Professional – Voice accreditation (or equivalent knowledge)

Equal Opportunity Employer:
 
Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.