Job Title:  Lead Support Analyst

Overview:
 
Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking), and Merchant Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
 
Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

Responsibilities

• Design, implement and optimize DDI infrastructure and time services
• Act as a liaison between cross-functional teams, providing technical expertise and guidance for successful onboarding of applications and integration of infrastructure solutions
• Oversee the daily operations of the DDI infrastructure and time service, ensuring seamless functionality, stability, and performance
• Provide 2nd / 3rd level operational support
• Ensure DDI infrastructure and time servce are in line with business requirement
• Ensure compliance with industry standards, security protocols, and regulatory requirements related to DDI and time services operations
• Ensure global standard and best practices are implemented in all infrastructure
• Ensure technical documentation are properly maintained
• Provide consultations and operational support to business and IT units
• Manage and implement global / regional / local infrastructure initiatives as part of the global team
• Conduct thorough analysis, monitoring, and capacity planning to maintain optimal performance and resource utilization.
• Drive automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention

Requirements

• Bachelor or Master degree in a Computer Science, Information Technology, or a related technical field
• Extensive experience (5+ years) in engineering and/or operational management of DDI (DHCP, DNS, IP Management) and Time Services within enterprise environments.
• In-depth knowledge in technologies such as BlueCat, QIP, Infoblox, Meinberg and Amazon Route 53 service is highly desirable
• Proficiency in Redhat Linux including system configuration and troubleshooting, monitoring and performance optimization, automating and streamlining system tasks
• Expertise in network protocols, security principles, and troubleshooting methodologies related to DDI and Time Services.
• Knowledge and experience of cloud infrastructure (AWS, Azure) is highly desirable
• Global / regional project implementation experience
• Proficiency in Python scripting and automation tools (e.g. Ansible, Terraform) to streamline operational tasks and improve efficiency is highly desirable
• Excellent communication and collaboration skills, with the ability to effectively engage and influence cross-functional teams.
• Demonstrate an ability to work well as part of a global team, and on their own when required.

Equal Opportunity Employer:
 
Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.