Job Title:  Lead Support Analyst

Overview:

Corporate Production Services (CPS) Service Management team currently caters to the following ITSM areas for Nomura Global Corporate and wholesale technology: - Change Management, Incident management, Problem management, Configuration management, Capacity management, MIS. The Geographical coverage for each of these areas varies from Asia, India, EU and even Global.

Position specifications:

Function            : Service Management
Designation       : Configuration Manager
No. of Positions: 1

Experience        : 5-7 yrs.

Qualification      : Graduate

Role & Responsibilities of the position in brief:

Role – Configuration manager, SPOC for Service management

Responsibilities

• Understand the Nomura Configuration management policy
• Work with team members in India and global stakeholders to implement the Configuration management policy via tools available (ServiceNow)
• Provide regular status to Senior Developers / Managers.
• Preparing MIS and reports
• Maintain Data quality and integrity of CMDB
• Prepare and maintain documentations related to CMDB
• Perform UAT of releases in ServiceNow
• Flexibility to cover Asia and/or EMEA shift
• Flexibility to work under other Service Management areas such as Problem /Incident /Change
• Knowledge of CSDM will be a value add

Competencies

• Go getter with an attitude to bring about innovation and changes
• Willingness to learn and improve
• Will and Intention for looking at processes and grabbing opportunities for automation

 Key Skills:

On a scale of 1-5, 1 being lowest and 5 being highest proficiency