Job Title:  Sr. Support Analyst

Nomura Overview:

Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking), and Merchant Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.

Business Unit Overview
As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 60 markets around the world. Through its advanced suite of electronic trading strategies, experienced hightouch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. In the US, Instinet also offers a boutique-model Equity Research offering to assist their clients in the pursuit of alpha generation in a changing landscape. Over the course of its 50+ year history, Instinet has introduced a range of now industry-standard trading technologies, and has been an innovator at the forefront of the market's evolution. For more information, please visit www.instinet.com.

Position Specifications:
Corporate Title Associate
Functional Title Sr Support Analyst
Experience 5-7 years
Qualification B.E/B.Tech/MCA/M.Tech

Role & Responsibilities:
Asia CSC team provides first line support for Instinet’s APAC trading environment and our front-end clients.
This is hands-on individual contributor role. The selected person would be part of Powai Instinet – Asia Trading Operations (ATO) Support team and would report to its India IT Lead. It’s a high ownership position, as it’s an active trading desks facing role. Also, the selected person would independently work with APAC support team and wider product groups/users/stakeholders to support Instinet APAC’s production trading environment.

Team would support:

• Internal Instinet traders and other trade support teams
• External Clients, traders, support teams, Exchanges, Executing Destinations
• Duties & responsibilities (includes but is not limited to):
• To provide exceptional customer service to internal and external clients.
• Ideally understanding of equities, symbology and order flow
• Problem ownership, from incident to resolution.
• Working closely with development, business and key stake holders to deploy upgrades and enhancements into test/production environments.
• System checks, proactive alert monitoring
• Support of Instinet’s bespoke systems including its OMS, market data and exchange connectivity
• Log user problems and following up on their resolution.
• Interface with users and development to investigate problems and escalate when necessary
• Write documentation including procedures, implementation instructions, incident recaps.
• Participate in the planning of, documentation of and implementation of Disaster Recovery exercises, Application release and upgrades, Third Party software upgrades
• Release management – UAT/Prod change/release management, Market rehearsal, infrastructure change post-checks etc.

Shift:
Mon to Friday 7.00 am IST to 4.00 pm IST
Mon to Friday 8.30 am IST to 5.30 pm IST
Weekend support – Saturday, as required. A comp off is provided in lieu of full day weekend support

Key Skills:
Mandatory 

• Investment Banking domain –understanding of equity capital markets
• Prior trading systems support experience

Technical

• Prior Helpdesk / Trading Operations Support Experience
• Familiarity with front-end trading applications
• FIX support
• Strong Unix/Linux skills – well versed in tasks like file editing, system resource monitoring, running and scheduling processes, and troubleshooting system issues.
• Basic Scripting – shell scripting or Python scripting
• Basic SQL
• Service request and ticketing tracking tools experience i.e. jira
• Exposure to release management
• Exposure to scheduling products, such as Autosys or crontab
• Excellent verbal and written communication skills (as this is a trading desk facing role)
• Excellent analytical and problem solving skills
• Strong ability to multi-task while remaining detail oriented.
• Quick learner
• Highly proactive and takes initiative to identify problem areas to evolve solutions.
• Client focused and attentive to business-critical issues
• Good team work skills and ability to build solid professional relationships
• Prior experience on automation of any support processes is a plus