Job Title:  Lead Infrastructure Operations & Services

Overview:
 
Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
 
Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

• L3 support of Wintel server Infrastructure (hardware, firmware and OS)
• Handle 9 x 5 Support and weekend on-call
• Handle user requests related of Windows Platform
• Scripting/Automation/Process improvement for Windows platform
• Handling of production outages/incidents in line with ITIL practices.
• Escalation & liaison with Vendor/Engineering for trouble shooting complex issues.
• Identify and document procedures and runbooks for incident/problem avoidance and fix
• Preparing and implementing scheduled changes in system during off-hours / weekends.
• Collaborating with regional peers in implementing global projects.

Knowledge, Skills and Experience Required:

Essential:

• 2-7 years experience
• 2-5 years of IT experience

Knowledge/Experience would be of benefit:

• Knowledge about  Microsoft OS administration & troubleshooting, ITIL etc
• VMware, Containers and other virtualisation technologies
• Public / Private Cloud exposure
• Working experience with large-scale server environments
• Familiarity of SRE concepts, Scripting, Devtools concepts and toolchain
• Scripting (Powershell) / Automation experience
• Hardware knowledge on HP / Cisco UCS
• Microsoft Windows OS Patching / Vulnerability management
• Docker and Kubernetes
• Microsoft - Active Directory
• Microsoft - SCCM CB

Core Competencies:
 

• Investment Banking experience desirable but not essential
• Enthusiastic, eager and personable.
• Ability to cope well under pressure.
• Demonstrate an ability to work well as part of a team, and on their own when required.
• Good communication skills.
• Self-motivated and keen to learn and develop.

Equal Opportunity Employer:
 
Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.