Job Title:  Executive Director -Operations- Client Services Group

Nomura Overview

Nomura is a Global financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm practices disciplined entrepreneurship while building on a long tradition of serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Business Overview

The CSG or client servicing team in Powai is responsible for managing all client data/interaction related functions like entity data, onboarding, KYC and Sales Support. The role will involve handling KYC operations and sales support teams.

Overall understanding of reference data/ middle office in addition to KYC knowledge would be beneficial.

Responsibilities

Operations and control excellence

• Partner extensively with key stakeholders to develop onboarding/KYC strategic infrastructure and implement a scalable solution. Provide oversight & guidance to other firm wide projects / programs that positively impact overall client experience.
• Experience of managing post trade support to client working closely with sales and business
• Collaborating with cross functional leadership on strategic initiatives to deliver excellent client experience and develop adoption roadmaps.
• Provide oversight & guidance to other firm wide projects / programs that positively impact overall client/employee servicing experience.
• Collaborating with cross functional leadership on strategic initiatives to deliver excellent client experience and develop adoption roadmaps
• Deliver high quality, consistent & meaningful executive reporting/analytics to identify trends & themes to support business decisions
• Enable cross train / globalize the processes contributing towards efficiency, quality and 24*5 support model

Change Management & Governance

• Drive continuous improvement  to review & streamline operations processes in KYC, sales support
• Manage third party service providers and have strong governance mechanism to track KPI
• Engage with senior business partners, clients and regional partners and continuously improve client experience
• Partner with required technology leads, designing the change needs, prioritizing the requirements and deliver that to create more efficiencies

Projects / Transformation

• Actively contribute / lead in projects / initiatives driven by central and/or regional Client Engagement
• Manage key transformation projects bringing them to a successful conclusion 
• Active participation, leading ad hoc tasks and/or projects as assigned by Management from time to time
• Contribute / Lead some of Transformation Initiatives for Client Engagement  (regional organization towards target Operating model, End to End Project, Digital transformation)  

Leadership & Communication

• Proven manager, capable of overseeing large diverse teams. Provide leadership and direction to the team manage its resources in order to optimize departmental services
• Ability to cultivate / maintain exceptional relationships built on trust/accountability
• Confident leader possessing a strength of personality and intellect to gain the respect of demanding business heads/senior stakeholders. Comfortable working in a fast -paced consulting style unstructured environment
• Commercial mindset and ability to look at the bigger picture to drive overall expense down for the firm
• Strong influencing/communication skills to executive audience. Can actively manage multiple senior stakeholders from different functions simultaneously
• Dedicated coach and mentor who continually upgrades their team’s skills and promotes mobility within their team and across departments

Skills, experience, and knowledge required:

• Excellent verbal/written communication & interpersonal skills essential for collaborating across levels internally/externally

• Strong experience around transformation i.e. ideation to execution. New age skills related to data science and tools will be preferred

• Outstanding analytical skills with the ability to understand business functions and processes swiftly

• Good at multitasking and managing a high number of priorities

• 16+ years’ of relevant experience of managing core functions related to data/KYC/onboarding and has experience managing client experience

Additional experience across middle office, reference data management would be beneficial

Job title: Client Services Group  

Division / Department: Operations

Corporate Title: Executive Director

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER:  This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.