Job Title: Director Production Services

Job Code: 10980

Country: IN

City: Mumbai

Skill Category: IT\Technology

Description:

Nomura Overview:

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Nomura Services, India supports the group’s global businesses. With world-class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group’s global operations.

At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards.

Divisional Overview:

Wholesale Production Services India team maintains software solutions used by Wholesale Business spread across EMEA, US, Japan, AEJ, and emerging Markets like India, Brazil, and China. The team provides application, and systems support across a wide domain including and not limited to Finance, Risk, Equities, Futures & Options, Prime Services including financing, Derivatives, FX, Securitized Products, Operations, Core & Compliance, Infrastructure Tools and Technology Operations and User Helpdesk.

Business Overview:

We're seeking an exceptional leader at the Executive Director level who excels in stakeholder management and team leadership to head our Global Operations Production Support function.

This senior operational position requires an individual who can build and maintain strong relationships at the executive level while leading mission-critical 24/7 operational coverage for the firm's Settlement, Controls, and Trade & Transaction services systems.

The successful candidate will demonstrate outstanding communication skills, a proven track record in managing critical incidents, and the ability to build and develop high-performing teams across multiple regions.

You'll be responsible for fostering a culture of excellence while ensuring seamless coordination between technology teams, business stakeholders, and operations executive leadership.

Position Specifications:

Corporate Title	Executive Director
Functional Title	Executive Director
Experience	15+ years
Qualification	MBA

Role & Responsibilities:

This Executive Director position requires a leader who excels in building relationships, managing critical situations, and developing high-performing teams. The role offers the opportunity to shape the future of our technology operations while working with senior stakeholders across the organization. Success in this position requires a balance of strong leadership skills, technical understanding, and the ability to maintain composure during critical situations.

This role reports to the Global Head of Wholesale Data & Operations Production Services and maintains direct lines of communication with senior business stakeholders and technology executives

Stakeholder Management & Communication

Build and maintain strategic partnerships with Operations heads, and global technology leaders
Lead communication during major incidents and crisis situations
Develop and maintain influential relationships across Operations, Technology, and Business units
Drive effective change management through clear communication and stakeholder alignment
Present regular updates to executive committees on operational performance and strategic

initiatives

Critical Incident Management & Leadership

Serve as the escalation point for enterprise-critical incidents
Lead the recovery activity during significant service disruptions
Establish and oversee incident management protocols across global operations
Drive post-incident reviews with executive stakeholders and ensure effective implementation of lessons learned
Maintain direct communication lines with senior management during critical situations

Team Leadership & Talent Development

Build and lead high-performing teams across multiple global locations
Develop and implement comprehensive talent management strategies
Foster a culture of innovation, accountability, and continuous improvement
Drive employee engagement and retention initiatives

Strategic Operations Management

Establish governance frameworks and performance metrics
Drive adoption of best practices across global teams
Ensure operational resilience across critical platforms

Mind Set:

		Mandatory	Desired
Domain	• • • • • • • • •	Exceptional stakeholder management skills with proven ability to influence at executive level Outstanding communication abilities, both written and verbal Strong track record of building and developing high-performing teams Demonstrated crisis management experience Ability to maintain composure and clear thinking under pressure Natural leadership presence with ability to inspire and motivate teams Proven track record of managing diverse global teams Extensive experience in stakeholder management at executive level Strong background in incident management and crisis response
	•	Deep understanding of financial markets, end to end settlement process and technology operations
	•	Strategic Thinking: Ability to connect technical operations to business objectives
	•	People Leadership: Track record of building and developing successful teams
	•	Stakeholder Management: Proven ability to manage complex stakeholder relationships
	•	Crisis Management: Experience leading through significant operational incidents
	•	Change Management: Successfully led organizational transformation initiatives
	•	Communication: Outstanding ability to communicate effectively at all levels
Technical	•	Minimum 15 years' experience in Financial Services Technology, with at least 8 years in leadership roles

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer’s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.