Job Title:  Analyst

Job Description for Operations – Client Services – Client On boarding

Nomura Overview:

Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com. 

Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

Divisional Overview:

The role of Client Services is to support the activities of the Global Markets and IBD businesses. The division operates across a large number of global legal entities in order to perform a diverse range of client servicing, risk management and regulatory functions, as well as the more traditional clearing and settlement responsibilities. Specifically India provides a level of support for all the regions and entities that the above services are provided in locally. It is further subdivided into the following highly specialized teams.

Business Unit Overview:

Client On boarding Team is responsible for onboarding new clients in the Firm for multiple products and acts as a single point of contact for all client queries/outreaches required to onboard the Client. Team interfaces with all areas of the firm including Legal, Credit, Compliance, Tax, Operations, Sales and trading with adherence to Firm’s On boarding obligations.

Position Specifications:

Qualification, Experience and Essential skills:

• Strong MS-Office Skills and knowledge of various Dashboard tools like Power BI or equivalent is desirable.
• Basic Skills – VB, Access and Macros, Fintech tools – added advantage
• Good analytical and presentation skills
• Should be a Post graduate (Finance) or Graduate with 2+ years of relevant experience.

Key Skills:

• Should have strong analytical skills to be able to understand Front to back derivative operations.
• Strong MS-Office Skills, Excellent communication skills.
• Must be able to work well and complete tasks under tight deadlines.
• Desirable knowledge of OTC derivative products
• Flexible to work in various shifts as per the business requirement
• Client focus – Enhancing client experience is one of the key deliverables
• Manages Relationships through inclusivity and is able to demonstrate collaborative team work
• Control orientation and Risk awareness- Candidate must possess an eye for detail and must be able to create an environment of control and governance.

Job Description:

• Team is responsible for onboarding new clients in Firm for multiple products.

• Responsible to raise requests and monitor new trading / subaccount requests for new / existing clients for the products that are traded out of different Nomura Entities.

• Act as One point contact for the clients and Sales while Onboarding - Adherence to Control protocols and communicating it in right way to Sales/ traders will be crucial

• Coordinate with due diligence and gather client documentation to satisfy the firm's KYC and AML obligations.

• Interact with all areas of the firm including Legal, Credit, Compliance, Tax, Operations, Sales and trading for relevant approvals, documents etc. to ensure smooth set up

• Responsible for front to back On-boarding of new clients and ensuring a delightful client experience adhering to client confidentiality policies.

• Prepare pipeline Reporting and various monitoring reports to ensure completeness and proactive follow up for pending/aged requests

Roles & Responsibilities:

1) Ensure that client gets on boarded on Nomura platform effectively. Proven record of Client Onboarding/ Relationship management.

2) Own and resolve all issues during the onboarding process to manage client expectations and should be able to handle difficult situations with assertive skills

3) Manage queries from multiple teams related to the process.

4) Identify exception cases, escalate whenever required and work towards resolutions.

5) Drive and implement relevant KRI and reporting to track aged requests and ensure transparency in highlighting key risk items with effective escalation management.

Key Skills:

1. Good communication

2. Diligent in resolving and analysing exceptions

3. Team player

4. Relationship Management

5. Flexible with global shifts