Job Title:  Travel Coordinator, EMEA

JOB DESCRIPTION

Job title: Travel Coordinator, EMEA               

Corporate Title: Analyst         

Department: Real Estate & Services, EMEA               

Location: London                   

Company overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Department overview:

The successful candidate will be part of the Real Estate & Services department based in Nomura’s European headquarters, 1 Angel Lane (City of London).  The department is responsible for all Nomura’s properties and business services for EMEA

The main activities of the RE&S department include property acquisition, disposal and space utilisation, general operation, administration, maintenance and repair, corporate travel and services, health, safety & environmental, EMEA support and insurances.  In addition, manages the contents and all services required to provide a high quality, safe and secure environment for staff, clients and visitors.

Reporting to the Head of Travel, EMEA for Nomura International plc, the primary role will be providing support and assisting with day to day management of Nomura Travel Services in the EMEA region.

Specific Responsibilities

• Daily Operations:
  • Primary contact for daily operations of travel queries
  • Reviewing and updating detailed documentation for the Region, that includes the EMEA Travel policy, procedures and guidelines
  • Profile connection and copy invoice management
  • Building long term relationships with Nomura preferred vendors, external clients and other Nomura companies
  • Processing of monthly invoices for Nomura preferred travel vendors
  • Testing of new software platforms, including the creation of user guides within the Nomura required format
  • Managing the vendor points systems for lounge passes, upgrades and new tickets
• Ground Transportation
  • Primary contact for preferred Ground Transportation vendors, handling queries and day-to-day operations
  • Overseeing the management of the relationships, attendance in regular meetings and events.
  • Co-Ordinator for communication and reporting for the business
• VIP Service / coordinator:
  • Primary contact for VIP Traveler requests for Airline / Hotel upgrades
• Communication:
  • Collation, creation and circulation of Internal Travel Booker Communications
  • Updating of Nomura Travel Intranet pages
  • Management of all Travel booker events, both virtual, on/off site
  • New starter training for travel bookers, specifically around travel policies, tools and systems

• Reporting:
  • Monitoring of daily pre-trip data for staff whereabouts and security, follow up with any incidents
  • Reviewing and analyzing post trip data
  • Ad-hoc data requests from the business, request, review and circulate
  • Compliance and Risk Management reporting

Risk Management

• To assist in the identification and assessment of operational risks within the function
• To develop and monitor the effectiveness of operational risk controls within the function

Skills, experience, qualifications and knowledge required

• Travel industry knowledge is required
• A strong team player who is outgoing, enthusiastic, willing, customer focused and adaptable with the ability to develop strong relationships with both clients and people within the same group 
• Excellent interpersonal skills and communication skills, both oral and written
• Flexible approach, be self-managing and have the ability to work on their own initiative  
• Proven customer-care skills, both written and verbal, and to communicate effectively at all levels.
• To demonstrate their ability to multi-task managing high volumes of work both varied and at times complex in nature.  
• Good organizational skills, have a strong presence, and are able to remain calm and perform well under pressure
• Ability to work on own initiative 
• Exercise good judgment and anticipate changes as and when required by the group
• Competent in the use of standard IT software packages

Nomura competencies

Explore Insights & Vision

• Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.

Making Strategic Decisions

• Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.

Inspire Entrepreneurship in People

• Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.

Elevate Organizational Capability

• Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.

Inclusion

• Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

Right to Work
The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role.

Diversity & Inclusion

Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation.

If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us.

Nomura is an Equal Opportunity Employer