Job Title:  Client Relationship Analyst - Nomura Asset Management (NAM)

Job Title: Client Relationship Analyst

Corporate Title: Analyst or Associate

Reporting to: Head of Client Relations 

Department: Nomura Asset Management Europe (UK Branch)

Location: London (hybrid working)

Company Overview:

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com 

Nomura Asset Management:

Nomura Asset Management (NAM) is Japan’s largest investment manager with assets under management of over $500bn globally. NAM has offices in Tokyo, London, Frankfurt, Dubai, New York, Hong Kong, Shanghai, Malaysia, Taipei and Singapore.

From our London office our Distribution business provides services to a broad range of clients and distributors across the EMEA and Latin America (LatAm) regions. We distribute NAM products covering multiple asset classes, as well as those of affiliated companies including NCRAM and New Forests.

Department Overview:

This role is based within the UK Branch of NAMEU (Europe) and supports the activities of the firm’s client relationship team. This team is responsible for the management of relationships with the firm’s existing book of client business. The ideal candidate will be a strong team player, either with some experience of client reporting/support within an asset management environment, or who can clearly demonstrate the attributes required to perform in such a position. The role holder will be expected to be highly proactive, able to prioritise work loads and deliver detailed, high quality and accurate work to meet the standards required by the firm’s clients as well as internal stakeholders. 

All duties and responsibilties must be performed in line with NAM’s policies and procedures. 

Main Duties and Responsibilities:

• Oversight and production of monthly and quarterly client reporting.
• Ownership and production of client reporting schedules.
• Oversee the Powai (India) team with regard to outsourced reporting tasks, ensuring timely, accurate and high quality of reports delegated to them.
• Co-ordinate regulatory reporting (TPT, CRR, GromiKv) with service providers to ensure reports are delivered on time.
• Timely and succinct communications with NAM offices globally to ensure client reports and information used in reports is delivered accurately and to deadlines.
• Proof reading and sense checking of reports.
• Super-user of Client Relationship Management system (Salesforce).
• Co-ordinating responses to client audit requests.
• Assist with ‘BAU’ responses to client queries.
• Support the preparation and logistics for fund manager investment trips/roadshows.
• Production of presentation materials for client review meetings.
• Processing of daily client cash flow notifications.
• Support to the Head of Client Relations and back-up to other senior team members on client accounts.

Key Accountabilities:

The role sits within the firm’s EMEA/LatAm Distribution business and is responsible for supporting the activities of the client relationship team with respect to the servicing requirements of clients invested in the firm’s products. The role holder is expected to take responsibility for the team’s client reporting tasks and also to support senior members of the team in a back-up capacity. There is a requirement to liaise extensively with colleagues in other NAM offices, colleagues in our Powai office to whom a significant component of report production is outsourced, and with affiliate firms in order to be effective within the role.

Location:

The role is based in London. It is not expected that there will be a requirement to travel regularly on business.

Skills & Experience:

• Ideally some experience within a client relationship function/reporting environment in the investment management industry
• Excellent attention to detail – this is critical
• Excellent communication skills – both verbal and written
• Effective at building strong working relationships with colleagues
• Ability to work to tight deadlines and demonstrate a sense of urgency in meeting client expectations
• Ability to prioritise and manage multiple ongoing tasks simultaneously 
• Strong team player 
• Demonstrable willingness to learn and build industry and investment knowledge
• PC literate; will be expected to produce client presentations in Powerpoint. Strong Excel skills would also be a distinct advantage
• Ideally some experience of Salesforce
• Industry recognised qualifications an advantage e.g. IMC (or willingness to study)
• Additional language skills would be an advantage, particularly French.

Attributes:

• Enthusiastic and motivated team player.
• Ability to multi-task and exercise sound judgement with regard to prioritising workload.
• Highly flexible in working with and accommodating the needs of multiple stakeholders.
• Client focussed with an ability to effectively represent client interests internally.

Nomura competencies

Explore Insights & Vision

• Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.

Making Strategic Decisions

• Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.

Inspire Entrepreneurship in People

• Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.

Elevate Organizational Capability

• Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. 

Inclusion 

• Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

Right to Work

The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers from outside the EEA coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the EEA (who require a Tier 2 (General) visa) we can only employ them if we can provide evidence that there are no other suitable candidates for this vacancy from inside the EEA.

Please contact us if you are visiting our offices and require any form of personal assistance or physical adaptations to be provided for your appointment.  A member of staff will be happy to help.

Diversity Statement

Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us.

NAM is an Equal Opportunity Employer