Job Title:  CRES Client Representative (12 Months Contract)

Job title: CRES Client Representative

Job Type: Temporary (PAYE)

Contract Duration: 12 Months

Department: Corporate Real Estate     

Location: London

Company overview

Nomura is a global financial services group with an integrated network spanning approximately thirty countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates, and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Department overview:

Real Estate & Services is based in Nomura’s European headquarters, 1 Angel Lane (City of London). The department is responsible for all Nomura’s properties and business services for EMEA.

This responsibility includes the management and oversight of the buildings and properties and their daily operation and services, particularly around disposal, space utilisation, maintenance & repair, and all aspects of administration.

In addition, Real Estate & Services manages all facilities required to provide a high quality, safe and secure environment for staff, clients and visitors. This includes corporate travel and services, health, safety & environmental.

Role description:

Client Representative (reporting into Head of Real Estate & Services EMEA). The role of the Client Representative is to be the ‘eyes and ears’ of Nomura and highlight any risks (commercial, operational and reputational) to Nomura’s businesses, across the term of the project.

Concept and Feasibility

• Nomura are a tenant within 1 Angel Lane, under a Full Repairing & Insuring Lease, which is nearing the end of its term. Therefore, liaise with the Landlord and their professional team with regards to Lease obligations, agree a schedule of condition and associated planned works.
• Assist the Head of Real Estate & Services (EMEA) to compile a business case and obtain expenditure approval(s).
• Review the feasibility studies undertaken by the design team.
• Review the feasibility scope of work from an operational point of view.
• In liaison with the Project Manager, have input into formalising the Project Brief including budgets and programme.
• Consult with the Project Manager to obtain written acceptance of the Project Brief, concept budgets and programme from the relevant Nomura Department Heads.

Design and Planning

• Assist with the Project Management team in preparation of the works programme.
• The 1st Construction Phase (Phase 1) will be projects associated with the refurbishment of the Central Engineering Systems and Common Areas, from 2027 through to 2029, which will be led by the Landlord.
• The 2nd Construction Phase (Phase 2) will be projects associated with the refurbishment of the Lifts and office/trading floors (inc re-stack exercise), from 2029 through to 2032, which will be led by Nomura.
• Assist with the Project Management team in preparation of the works programme.
• Attend the relevant design team meetings.
• Assist in the preparation of the scope of services for the relevant design packages.
• Agree internal reporting procedures for Facilities Management.
• Confirm conformity to Nomura Standards including operational requirements.
• Set up Nomura in-house filing systems.
• Provide input and review site logistics documentation.

Tender/Selection

• Have input into the preparation and selection of the proposed contractor’s pre-qualification.
• Assist in establishing the procurement route to be used, preparation of the tender documentation, contract and terms and conditions to be used, including in-house legal / procurement advice.
  • Ensure Contractor competency, resource and financial checks are conducted.
  • Input information into the Nomura checklist.
  • Attend the pre/post tender meetings as required.
  • Assist in preparation of the tender evaluation report.

Pre Contract

• Attend team meetings.
• Check insurances are in place.
• Review with the Project Manager the requirement for early ordering of long lead items.
• Ensure with the Project Manager that Building Regs / Planning approvals are in place, if required.
• Ensure with the Project Manager that Pre-Contract cost checks are carried out, and the budget request / initiation documentation is produced and signed.
• Assist in arranging security clearances, third party forms and site inductions for the Contractors.

Construction

• Ensure, with the Project Manager, that Contracts are signed / counter signed.
• Attend start-up / mobilisation meetings.
• Consult with Insurers on hot works.
• Ensure works do not conflict with operational activities.
• Ensure with the Project Manager that the construction programme and H&S plan are in place.
• Ensure with the Project Manager H&S notification is displayed where applicable.
• Review with Project Managers all risk assessments and Method Statements.
• Attend regular progress meetings with the team and contractor.
• Have input into the issuing by the Project Manager of contract instructions.

• Conduct, with the Project Manager and consultants, regular site inspections.
• Have input into the preparation of a detailed commissioning regime.
• Assist the Project Manager to prepare status reports for the Head of Real Estate & Services EMEA (Monthly)

Commissioning and Handover

• In conjunction with the Project Manager and consultants, prepare detailed snagging lists.
• In conjunction with the Operations Team, attend all Client demonstrations
• Assist in the agreement to the content and format of the O&M Manuals in accordance with Nomura’s requirements.
• Conduct Spot-checks on the accuracy of the information provided via O&M and record drawings.
• Monitor the progress of staff training.
• Assist the Project Manager to the review the final account.
• Have input into the preparation and completion of defects lists.
• Ensure with the Project Manager that handover / acceptance certification is in place.

Defect Liability

• Inform the Facilities Management team of the period of defect liability.
• Monitor with the Project Manager the close-out of Practical Completion snags and outstanding documentation.
• Ensure failures reported during the defect’s liability period are passed onto the Project Manager.
• Assist in the preparation of the end of defect liability period snag list.
• Agree on behalf of Facilities Management that defects have been rectified.

Key objectives critical to success:

• For all areas:
  • Strong Project management skills and experience of technical implementations.
  • Strong people management skills and experience.
  • Develop and maintain Technology solutions that aid users, provide automation and efficiency and drive compliance
  • Meet financial targets and budgets and continuously improve cost-efficiency
  • Meet and exceed KPI’s covering quality, cost and timeliness

Risk Management

• • Assist in the identification and assessment of risks within the Project
  • Develop and monitor the effectiveness of operational risk controls within the project
  • Assist in meeting the operational risk information and reporting requirements for CRES
  • Report operational risk events to the Head of CRES and the CRES Operational Risk Coordinator
  • Escalate emerging operational risk issues to the Head of CRES and the CRES Operational Risk Coordinator
  • Track outstanding operational risk issues within the function to a timely resolution

Skills, experience, qualifications and knowledge required

• • Project Management training
  • Strong writing skills with the ability to produce high-quality business plans and reports.
  • Excellent administrative and time management skills.
  • Ability to prioritize workload effectively.
  • Flexible, self-motivated and proactive.
  • Excellent communication skills, capable of challenging stakeholders.
  • Quick learner with the ability to multitask.
  • Proficient in Microsoft Office, MS Project and other MS tools

Nomura competencies

Explore Insights & Vision

• Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.

Making Strategic Decisions

• Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.

Inspire Entrepreneurship in People

• Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.

Elevate Organizational Capability

• Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.

Inclusion

• Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).
  
  

Right to Work
The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role.

Diversity & Inclusion

Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation.

If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us.

Nomura is an Equal Opportunity Employer