Job Title:  Lead Support Analyst

Job Code:  3201
Country:  IN
City:  Mumbai
Skill Category:  IT\Technology

Title: DLP – Associate (Lead Support Analyst)


Manager: Rakesh Salunkhe

Division:  IT Security


Department: IT Security

Background Information:


The Global Information Security teams are responsible for the confidentiality, integrity and availability of the firm’s information and assets. Responsible for maintaining, communicating and raising awareness of the Policy. Facilitate the effective implementation and compliance of the firm’s polices.


The Global Information Security Team is based in Europe, Asiapac, India and America.


Description of IT service:

The team’s focus is to serve as the single point of contact for all Information security related queries, concerns and technologies. Provide a high standard of user and business support in a responsive and timely manner across all businesses, take responsibility and ownership for maintaining the global strategy and controls for the delivery and operational deployment of global security initiatives in a manner consistent with the common business goals and objectives.


Technologies Covered:

  • Data Loss Prevention
  • Operating System Security (Windows, Macs, Linux)


Duties & Responsibilities:


Job Overview:
Responsibilities: Initial Project Activities    

  • Participation as an individual contributor in the deployment of a  DLP solution
  • Assist with the development and testing of proposed Network and Endpoint DLP solutions
  • Interface with system owners to coordinate new endpoint deployments
  • Work with cross-functional teams to integrate DLP systems with other solutions like SIEM, NAC and Vulnerability Management


Long-Term Operational Activities:

  • Perform operations and maintenance tasks such as patching and upgrades on all DLP system components
  • Respond to troubleshooting tickets associated with DLP 
  • Interface with system owners to coordinate new deployments as part of mergers, acquisitions or business expansions
  • Work with vendors to troubleshoot and resolve issues with all system components
  • Assist maturing the system by helping to improve protection strategy and architecture







Knowledge, Skill, Experience Required:



  • Ability to interact with regional stakeholders, team members and product support personnel.
  • Experience with security products from one or more of the following vendors strongly desired: Symantec, Proofpoint, Bluecoat, Juniper Networks and Exchange etc.
  • Specific experience with the deployment, maintenance and/or operations of a major DLP solution such as: Symantec or Forcepoint
  • Strong understanding of Information Security principles and knowledge of current IT Security threats
  • Understanding of Risk and Security controls and mechanisms
  • In-depth knowledge and experience with Microsoft operating systems and servers
  • Experience with a major Endpoint security products
  • Experience with a major Network Gateway products



  • One or more active vendor certification(s) relevant to system administration or information security
  • Experience with Network SSL proxies or SSL intercept solutions classification and marking of data
  • Experience with Linux and Unix operating systems and servers
  • Experience in vulnerability management scanning and patch management.
  • Experience or familiarity with project management processes
  • Experience managing and securing endpoints in a large enterprise environment



Personal Characteristics:

  • Strong communication skills, ability to work comfortably with different regions
  • Good team player, ability to work on a local, regional and global basis and as part of joint cross location initiative.
  • Ability to self manage task through to completion.
  • Able to perform under pressure.