Job Title:  Lead Support Analyst

Job Code:  3200
Country:  IN
City:  Mumbai
Skill Category:  IT\Technology

Division:  IT Security


Department: IT Security

Background Information:


The Global Information Security teams are responsible for the confidentiality, integrity and availability of the firm’s information and assets. Responsible for maintaining, communicating and raising awareness of the Policy. Facilitate the effective implementation and compliance of the firms polices.


The Global Information Security Team is based in Europe, Asiapac, India and America.


Description of IT service:

The team’s focus is to serve as the single point of contact for all Information security related queries, concerns and technologies. Provide a high standard of user and business support in a responsive and timely manner across all businesses, take responsibility and ownership for maintaining the global strategy and controls for the delivery and operational deployment of global security initiatives in a manner consistent with the common business goals and objectives.


Technologies Covered:

  • Endpoint Security Solution (EDR / AV)
  • Operating System Security (Windows, Macs, Linux)



Knowledge, Skill, Experience Required:

Essential:  Must experience in Handling

    • Endpoint Security Solutions (AV-Any, EDR- CrowdStrike)
      • Upgrade release management
      • Health Monitoring 
      • Policy Management
    • Infra Incident Response
    • Troubleshooting System Breaks (Not reporting agent’s / Performance issues


Knowledge of

    • Good knowledge of common network protocols such as TCP, UDP, DNS, DHCP, IPSEC, HTTP, etc
    • Server operations, AWS Cloud / Enterprise networked environment.
    • IT Infrastructure - Active Directory, DNS, load balancer, Firewall and other management tools to manage users, groups, applications, and security in a Windows Domain Environment.
    • ITIL Change management procedure



  • Good knowledge and demonstrated experience of common cybersecurity technologies such as; IDS / IPS / HIPS, DLP, Advanced Anti-malware prevention, Firewalls, Proxies, Email Gateway, Sandbox, deception technology, Elastic Search (ELK), Security information management (SIM) tools.
  • Scripting languages appropriate for automating reoccurring tasks.
  • Understanding of Cloud environment






Duties & Responsibilities:


Job Overview:

  • Directs the installation, maintenance, and repair of IT Security Tools/software’s, and peripheral equipment.
  • Health Monitoring of tools component (Server / Database / App)
  • Participation as an individual contributor in the deployment of a Endpoint Security solution
  • Assist with the development and testing of proposed Endpoint solutions
  • Interface with system owners to coordinate new endpoint deployments
  • Work with cross-functional teams to integrate Endpoint Security systems with other solutions like SIEM & ServiceNow


 Operational Activities:

  • Perform operations and maintenance tasks such as patching and upgrades on all Endpoints (Agents / Sensor)
  • Respond to troubleshooting tickets associated with EDR and other tools management 
  • Interface with system owners to coordinate new deployments as part of mergers, acquisitions or business expansions
  • Work with vendors to troubleshoot and resolve issues with all system components
  • Reviews, tests, programs, debugs, analyses and enhances efficiency, stability and scalability of peripheral equipment and resources.
  • Provide technical assistance to Team having varying levels of technical expertise and aptitude.





Personal Characteristics:

  • Strong communication skills, ability to work comfortably with different regions
  • Good team player, ability to work on a local, regional and global basis and as part of joint cross location initiative.
  • Ability to self-manage task through to completion.
  • Able to perform under pressure.