Job Title:  Associate, Lead Support Analyst (Hong Kong)

Company overview

Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Nomura's IT department provides technology solutions to support the company's business activities. The team works closely with senior leadership, business units, and stakeholders to develop and implement effective IT strategies, providing guidance on technology selection and implementation while ensuring system reliability, security, and scalability. Nomura's IT team specializes in software development, infrastructure management, cybersecurity, and data analytics and is known for providing exceptional service to clients. With a strong track record and commitment to innovation and global reach, Nomura's IT department is well-positioned to continue driving growth and success in the financial industry.

Function Overview:

Prime Brokerage (PB) technology, part of Global Markets IT supports and develops a range of innovative solutions for Nomura’s Equity Finance, Cash and Synthetics Prime Brokerage businesses. The team is spread globally across our Tokyo, Hong Kong, Mumbai, London and New York offices.

Responsibilities:

Production support in the Equtiy Finance and PB Production Services team, supporting Nomura’s Equity Finance, Cash and Synthetic PB businesses and core Prime reporting platforms.

Production Services team is responsible for 1st and 2nd line support of all core Equity Finance and PB systems, spanning front-to-back booking all the way through to reporting. Supporting a 24 hour global business, the team operates a ‘follow the sun’ support model which is backed up by 3rd level escalation to the respective development teams.
The focus of this role will be application and user support for the Equity Finance systems. Direct support of the desk will be an important part of the role. As part of that, the candidate will be sitting on the trading floor. The role requires constant daily interaction with both internal users and clients.

A typical work day includes: 

•    Handling user and client queries – very often requiring an in-depth analysis of the technical and/or business logic of our systems
•    Management of incoming and outgoing feeds to clients and vendors
•    Batch and system management
•    Identification and management of problems and frequent issues with the aim of improving the supportability and stability of our platform (in conjunction with the respective development teams)
•    Take ownership of incidents and drive resolution. Communicate with business and IT stakeholders
•    Utilize ServiceNow to record and track incidents and releases
•    Track issues and prioritize workload
•    Conduct releases, deployment and DR management
•    SRE Development

The PB and Equity Finance systems are interconnected with a wide range of platforms outside of Prime Services IT, so a key part of the role will be working successfully with business and technology areas across the bank. There is a requirement to work early and later shifts (07:30 – 04:30, 09:00 – 18:00), on a rota basis. Additionally, the team are required to be on call over weekends, to carry out releases over weekends, and to provide onsite cover on bank holidays – all on a rota basis. 

The ideal candidate will be a hardworking, proactive individual with strong analytical, interpersonal and communication skills who has a desire to drive continuous improvement, and the ability to manage multiple concurrent tasks to successful, timely conclusions.

Skills, experience, qualifications and knowledge required

•    Bachelor’s degree holder or above 
•    Prior experience of application support in a banking environment (experience of working in a front office environment would be a major plus)
•    Prior Prime Brokerage business knowledge highly preferred
•    Must be client focused, with strong communication skills, and confidence dealing with internal and external parties
•    Experience of managing stakeholder expectations
•    Strong SQL knowledge (Nomura’s Prime business uses Oracle and Sybase)
•    Strong experience of working with UNIX based applications
•    Able to make development for SRE work, such as reporting, automation and monitoring
•    Grafana, UI Path and Python experience are preferred
•    Experience with job scheduling systems (ideally Autosys)
•    TIBCO/Solace middleware and Java experience would be beneficial
•    Experience of directly delivering technical improvement (e.g. development of improved monitoring, reporting)

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER:  This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time. 

Nomura is an Equal Opportunity Employer