Job Title:  VP, Relationship & Service Manager, AeJ

Job Title:             Relationship & Service Manager, AeJ

Corporate Title:   Vice President

Location:             Hong Kong

SFID:                   8847

About Instinet                                                                                        

As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 65 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. In the US, Instinet also offers a boutique-model Equity Research offering to assist their clients in the pursuit of alpha generation in a changing landscape. Over the course of its 45+ year history, Instinet has introduced a range of now industry-standard trading technologies and has been an innovator at the forefront of the market's evolution. For more information, please visit www.instinet.com.

Department Overview

Instinet Technology Solutions (ITS) is a global partner for buy-side and sell-side trading organizations that don’t want to compromise - on insight, performance, customization, or the long-term benefits and value they get for their technology investment. To meet these core objectives, ITS provides flexible front-end trading workflow platforms, complete trade cycle analytics, automated trading solutions, low-latency global market access, and streamlined middle- and back-office processing. Because every organization has unique needs and objectives, we make these available as a tailored, end-to-end outsourced solution or as individual capabilities that integrate seamlessly into our clients’ workflow and technology.

Role Description

Reporting to the Lead Relationship and Service Manager, the Relationship & Service Manager will be responsible for fostering strong relationships with clients, understanding their needs, and ensuring the successful delivery of Information Technology Services (ITS).

You will correspond with ITS clients on a day-to-day basis on all aspects of product service. i.e. building client environments, add-hoc requests, and support inquiries. Providing ongoing training and notification of product updates to ITS clients, and liaising directly with Instinet support teams (CSC, TSS, FIX Implementations) on all support providing a prompt and clear follow-through to all client issues and inquiries.

Other Responsibilities:

• Post-sale coordination and implementation of client development requests with necessary product teams.
• Coordination with relationship managers as to the development effort and cost for any out-of-contract that needs to be put back to the client.
• Through knowledge base of product offering and capabilities, make use of all existing product features to provide meaningful solutions to client problems. 

• Management of all client/s related FIX requests, both inbound and outbound.
• Upkeep of client environments including Newport, TCA, System Owner creation, Midway, etc.

Requirements

• Bachelor’s Degree from an accredited University or equivalent experience.
• Minimum of 4 years’ experience in Financial Services Industry with a focus on client servicing and management, covering clients.
• Familiarity with FIX protocols and OMS systems.
• Service oriented mindset, understanding the crux of a client’s issue to provide a relevant and meaningful solution.
• Excellent problem-solving, project management, analytical and time management skills.
• Advanced communication and presentation abilities with a strong command of English. Additional language proficiency a plus.
• Strong team player with willingness to teach and learn from others.
• Entrepreneurial spirit with business-growth mindset.
• The highest ethical standards.

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER:  This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time. 

Nomura is an Equal Opportunity Employer